Experience

• 

  Mavinformatics

  Jan 1999 - Jan 2006

  Marketing communication manager

  Managing internal and external corporate communication. Organising team building programs. Professional support for product and service development.

• 

  Raiffeisen bank hungary

  Jan 2006 - Jan 2011

  Head of electronic channel department

  Developing, implementing and executing electronic banking service strategy, ensuring efficient and profitable operation. Keeping contact with business areas, analysing business needs, preparing requirement specifications, managing design, development and deployment processes. Reviewing and developing customer service. Training sales network, branch managers and customer service staff.

• 

  Develor, new deal youngs

  Jan 2011 - Jan 2013

  Soft skill trainer, consultant

  Assessing development needs, designing development programs, courses and training materials, delivering and follow-up of trainings, measuring effectiveness. Fields of expertise: leadership development, consultative sales, assertive communication, professional presentations, performance management, personal effectiveness courses.

• 

  Upc magyarország

  Jan 2013 - Jan 2016

  Training and development manager

  Leading training and development of 600 employees in Sales&Customer Care. Manage internal training team and quality development. Designing, implementing full range of training plan, based on development needs. Delivering leadership, train-the-trainer, employee trainings, team coaching, soft skill trainings, workshops. Measuring effectiveness of trainings, designing development plans. Performance management. Coaching. Creating and ongoing support of knowledge transfer within the organization. Show less

• 

  Mol magyarország

  Jan 2016 - Jan 2018

  Head of l&d, super trainer

  Provide training support in implementation of cultural change programme SMILE. Build, develop and deliver training and capability improvement programme for retail network in line with the Host concept at company level that provides service station teams and partners to improve performance and enhance customer satisfaction. Strong cooperation with retail sales managers as well as other business units and provide coaching to area managers to ensure effective implementation of training strategy.

• 

  Budapest bank zrt.

  Jan 2018 - Feb 2022

  Head of training and development

  Leading the training and sales support system for the sales network, overseeing the in-house trainer and support teams. Designing and implementing learning and development strategy, and possess a good appreciation of E-learning, and blended learning, whilst building a learning culture through strong leadership and coaching to support business goals and objectives. Conducting training sessions for new recruits, branch-leves sales representatives, and managers.

• 

  Mbh bank

  Feb 2022 - now

  Senior organizational development manager

  • Work with broad range of stakeholders to design, develop and deliver scalable organizational development initiatives• Design and conduct needs assessments to determine root cause of organization performance/effectiveness issues• Support management of current Performance Management processes, identifying opportunities for increasing adoption and continuous improvement• Integrate competency framework into learning programs and processes designed to achieve business goals• Create and develop engaging and actionable training plans as needed to support rollout and sustainment of OD programs• Designing leadership and talent development, generation programs• Leading the internal professional mentoring program, facilitating collaboration between mentors and mentees, while providing mentors with support, training and supervision• Coordinating the Cultural Ambassador Program with the aim of fostering communitiy building and maintaining an informal network to facilitate transformation and contribute to building corporate culture and enhancing employee engagement• Evaluation of people and organizational development strategies Show less