Experience

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  Atos

  Aug 2022 - now

  * Collaborated with cross-functional teams and stakeholders, gathering requirements and delivering effective solutions that met organizational goals.* Focused on ITSM module activities, including Incidents, Service Requests, and Catalog priorities.* Also hands-on experience on server-side scripting like Business rules, Assignment Rules, and Script Includes as well as Client-side scripting like Catalog/Client script, UI policies, etc.* Provided timely technical support, resolving issues and addressing inquiries related to the ServiceNow platform, ensuring high customer satisfaction.* Documented ServiceNow configurations, processes, and procedures for knowledge sharing for future reference.* Offered training and guidance to end-users and colleagues, promoting effective use of the ServiceNow platform. Show less

  • ServiceNow Developer

    Aug 2023 - now

  • ServiceNow Administrator

    Aug 2022 - now