Experience

• 

  Towarzystwo pomocy głuchoniewidomym (i.e. the deafblind aid society)

  Sept 2009 - Apr 2016

  Volunteer coordinator

  Responsibilities: acquiring new volunteers, coordinating groups of volunteers, delegation of tasks and maintaining documentation related to the volunteer activities. Co-organization of meetings with the beneficiaries and helping the beneficiaries with performing specific tasks depending on their current needs.

• 

  Fujitsu

  Sept 2013 - Aug 2023

  * Leading a large and complex team. * Oversighting of Process Managers work in terms of their processes.* Managing Shared Service Management unit profitability.* Building relationships with internal peers, stakeholders and customers. * Leading a mid-sized team (up to 20 team members)* Oversighting of Process Leads work in terms of the process.* Being Main SPOC for problem process related topics in GDC.* Ensuring efficiency, service quality and cost effectiveness. * Developing and maintaining the Problem control process.* Managing the lifecycle of problem management for one of the key customers.* Managing the lifecycle of High Priority calls and Major Incidents during OOH.

  • IT Operations Manager - Shared Operational Service Management (OSM)

    Jan 2022 - Aug 2023

  • Service Process Manager responsible for Problem Management Tower

    Jul 2019 - Jan 2022

  • ITIL Process Manager (Problem and Major Incident Management)

    Dec 2015 - Jul 2019

  • ITIL Process Controller

    Dec 2014 - Dec 2015

  • Service Desk Agent

    Sept 2013 - Dec 2014
• 

  Merkle italia

  Sept 2023 - Jan 2024

  It operations manager