Experience

• 

  Washington state university

  Aug 2004 - Dec 2005

  Undergraduate teaching assistant

  * Graded mathematics homework and tests * Prepared students for tests, answering student's questions regarding homework and tests

• 

  Washington state university

  Aug 2006 - May 2008

  Teaching assistant

  * Teach three two-hour laboratory sections of introductory statistics.* Responsible for grading homework, exams, and help professor manage the grade sheet.

• 

  Aviva usa

  May 2008 - Oct 2013

  * Create daily investment reports and send it to Investors to perform hedging processes. Performed new and renewal business tracking and forecasting.* Constantly strive to provide precise recurring experience reporting, Ad Hoc experience reporting, and special projects as assigned using SAS. * Automate creation of reports, processes and dataset creations.* Analyze, develop, review, revise and enhance SAS programs to ensure that it follows programming standards and best practices guidelines.* Create test scenarios and run tests to find errors and confirm that programs meet specifications.* Perform auditing and cleaning of data, extracts, and administration systems.* Collaborate with project team members to understand new products, design, develop, and implement new data variables for experience study reports. * Proactively request and test new extracts to ensure that new data that actuaries require flows properly into datasets.* Provide technical assistance by responding to inquiries from others regarding errors, problems or questions about programs.* Lead SAS user group meetings for SAS users and SAS training sessions for new hires, interns, and beginner SAS users. Show less

  • Senior Analytical Consultant

    Sept 2012 - Oct 2013

  • Actuarial Technician

    May 2008 - Sept 2012
• 

  Athene usa

  Oct 2013 - Feb 2016

  Marketing senior analytical consultant

  • Mine/analyze customer database to identify actionable and business impacting insights• Analyze data with the intention of identifying insights that will assist in the company’s long term growth and strategy• Worked on converting codes to pull in data from Teradata as opposed to third party data• Built a predictive model to predict policy holders who are most likely to surrender their policies for the campaign management team• Refined codes to meet auditing guidelines in the Actuarial Remedial Project• Built predictive models to help underwriters streamline their underwriting process• Built a dynamic lapse model that actuaries approved to implement into their experience study• Work with Customer Retention team to build proactive and reactive retention campaigns• Present research findings to cross-functional audiences Show less

• 

  Unitedhealth group

  Feb 2016 - now

  Manager reporting

  • Lead and develop a team of people both on-shore and off-shore counterparts on various projects to achieve business objective goals and maintain employee engagement• Review/oversee the analysis and interpretation of work/reports/analysis presented by team members• Manage the monthly process for 30 clients and create documentation as well as SOPs (Standard Operating Procedures) to assist knowledge transfer and training purposes• Improve monthly process through updating legacy SAS codes/removing redundant coding/process improvements• Build up QA (Quality Assurance) processes as well as trending analysis to ensure that files created and delivered to customers are accurate and of quality while maintaining on-time delivery of outputs• Work with internal and external customers to troubleshoot and resolve any errors or discrepancies identified throughout the QA analysis• Present, explain, and interpret summarized analysis/reports/data/findings to senior management as well as internal and external client stakeholders• Scope and assess business requests for proper resource allocation• Identify and engage relevant team members to perform root cause and impact analysis• Monitor and ensure reports are being delivered to meet all SLAs (Service Level Agreement) to our contracted clients• Mentor and train internal and external customers on multiple reports by facilitating walkthrough presentations• Perform UAT (User Acceptance Test) on program developments that include logic updates and efficiency modifications• Provide innovative strategies in streamlining operational process for data consistency and accuracy• Conduct monthly data reconciliation using Tableau reports • Collaborate with internal and external departments as a SME (Subject Matter Expert) on Medicare projects involving Member, Provider, Claim, and Pharmacy data• Manage and keep track of projects and ad-hoc requests using Agile methodology Show less