Experience

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  Telus mobility

  Jan 2007 - Jan 2009

  Data & network analyst

  • Assisted with email setup and troubleshooting on smartphones• Worked with customers to Troubleshoot data and voice connectivity• Created and escalated tickets as appropriate for tracking and problem resolution using Remedy• Adjusted client’s voice and data plans to match their usage and pricing requirements.• Presented information regarding troubleshooting macs to the department in Calgary• Participated in the pilot program for Log me in Rescue for smartphones as one of the main testers Show less

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  Resmor trust company

  Jun 2012 - Dec 2012

  Support analyst

  • Participated in disaster recovery tests to ensure Resmor’s ability to fail over to its backup site• Configured What’s Up Gold to monitor Resmor’s network, servers, and infrastructure• Performed DNS cleanup to remove and update unused and incorrect entries• Installed Secunia agent on servers and used Secunia CSI to monitor third party applications and patch levels• Configured HP SIM to monitor servers and other hardware components for potential hardware issues• Built and decommissioned servers as needed, including adding and removing them from the data center• Participated in the change management process including creating, updating, and closing RFCs as appropriate using Numara’s Footprints• Assisted with Active Directory planning and maintenance Show less

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  Cibc

  Jun 2013 - Aug 2013

  Technical analyst - coop

  • Developed project tracking sheet using MS Excel and VBA to correlate employees’ time with projects which they were working on• Worked with management and end users to make sure all business requirements and functionality needs were met• Performed testing on the tracking sheet to fix issues during and after development. • Presented tracking sheet to a several teams who would be using it, and supported their use of the tracking sheet.• Updated tracking sheet with minor feature upgrades as requested by specific teams• Monitored out of bounds alerts for active directory, and investigated as appropriate when changes were made not using ARS as bank policy required Show less

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  Software development apprentice

  Aug 2014 - Nov 2014

  Junior developer in training

  Attended the Software Craftsmanship Guild as an apprentice. Worked in a lab environment with hands on training. Worked closely with a pair partner to solve various lab problems

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  Hyland software

  Dec 2014 - Jan 2019

  Developer 2

  Development: • Learned WPF and MVVM, then used them to design and build new controls• Volunteer for techquest labs and answer customer technical questions regarding our software• Attend community live, interact with customers and answer product-specific questions for the modules which I developed forProduct Owner:• Create training materials for products, including demonstrating new features, and teaching a new product to a team• Write functional spec documents as well as software change requests to help plan out projects• Manage software backlog and sized stories for the team• Perform customer site visits to get direct feedback from customers to help prioritize our backlogLeadership:• Lead projects including MIKG repeating placeholders Image Forms Composition Database transition and various maintenance projects• Mentor both new developers and interns • Conduct technical interviews for potential new developers• Participated in tech outreach to students in the community including Microsoft TEALS, Hy-tech club, Hyland Hackathons, and Hy-tech campsScrum master:• Complete internal agile courses, and act as the scrum master for the document composition team and Customer Communications Management team• Plan and run demos, retrospectives, daily standups, and sprint planning meetingsUX:• Complete an internal UX course, and work with the UX team to make the best UX decisions for our module• Perform customer site visits to gain insight into how we can improve their user experience Show less

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  Mthree

  Feb 2019 - May 2022

  Lead instructor (java, c#)

  Thrived in dynamic, fast-paced role where skill and motivation were tantamount to success; applied unwavering attention to detail and communicated cross-functionally to drive procedural fluidity. • Managed a team of five instructors in the delivery of software engineering courses designed to train aspiring developers to begin careers in the field • Worked with students to teach and clarify complex technical concepts, including SQL databases, REST APIs, front-end design and data management (Javascript, JQuery, and bootstrap), and the MVC design pattern using a variety of languages • Led weekly one-on-one meetings with other instructors to provide guidance on challenging cases, feedback on best practices for teaching complex concepts, and answer escalated technical questions • Interviewed and hired new instructors and teaching assistants, and implemented a successful training program for instructors that delivered a 90% placement rate in software development roles upon completion, regardless of previous degree status or development experience • Ran the Amazon Canada program where Amazon employees would come to be re skilled and learn software development fundamentals in Java, and web technologies including HTML, CSS and Javascript. Show less

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  Best buy

  Apr 2022 - Mar 2024

  Engineering manager - deals

  Managed an Agile team of 12 engineers, two QA analysts, and one BA in the design and creation of mobile and web-based applications, React and React Native controls, and features for the international electronic retailer’s online platforms. • Directed the design and delivery of BestBuy.com’s Titanium iPhone 15 home page profile widget in support of pre-holiday sales, working with engineering teams to establish requirements and ensure full functionality within a six-week deadline (panel widget is reused to feature other products and receives 100 million monthly views). • Oversaw the build-out of Black Friday and Cyber Monday pages for the 2023 shopping season, working extensively with product teams to identify functionality needs and create content within established page size and spacing requirements. • Led the design and launch of a new membership screen experience on the Best Buy app, prioritizing several components with various complexity levels to ensure completion within a 6-week deadline for nine components utilizing various data sources, including Graph QL. • Improved Best Buy’s lighthouse score from mid-40’s to high 70’s and reduced load times from five seconds to less than two seconds by reducing cumulative layout shift and implementing lazy loading for the home page. Show less