Experience

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  Endsleigh insurance

  Aug 2004 - May 2005

  Insurance advisor
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  Intelligence corps

  May 2005 - Aug 2009

  Various roles / lieutenant

  Led teams of 8-24 people to conduct research and apply analytical techniques to deliver verbal and written intelligence briefs to focus operations in right place at right time.Led a 7-person multi-national military intelligence team in Afghanistan and increased intelligence output by 66% in four months. Identified gaps in the skills of a 24 person team and created a detailed training programme from scratch to rectify these weaknesses.

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  1 military intelligence battalion

  Aug 2009 - Nov 2011

  Company second-in-command / captain

  Supported, mentored and managed a team of 85 personnel to deliver security advice throughout North-West Europe. Organised two-week skiing training camp in Austria for over 90 people to select team for Army Championship. Arranged travel, accommodation, instruction and offered in-resort troubleshooting to successful choose the team whilst remaining under £40,000 budget.Revolutionised delivery of security advice by changing a culture of process driven inspections to one where inspection teams would liaise early with clients to understand their concerns. Improved detection of vulnerabilities and increased my organisation’s reputation. Show less

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  Royal military academy sandhurst

  Dec 2011 - Aug 2013

  Selected ahead of 40 peers to be Intelligence Corps instructor at Sandhurst to train next generation of Army officers as result of strong performances in earlier roles.Achieved 97% trainee pass rate versus average of 84% by successfully coaching and mentoring trainees to improve performance; resulting in praise by senior officer in charge for “learning quickly, preparing diligently and excelling under pressure or challenges.”.Engaged audiences of over 300 exhausted trainees when delivering intelligence training by distilling the message into three key components and using interactive methods to reinforce this message. Received high levels of satisfaction during student evaluation feedback. Show less Managed staffing levels, appraisal reporting and discipline of 320 personnel; maintained organisation’s outputs following 20% reduction in staffing by identifying critical functions, rebalancing staff and liaising with external agencies to provide support.Improved recruiting process by introducing variety of activities, including social events, which led to better brand awareness and 78% increase in applications to join my regiment. Prevented the closure of a loss-making not-for-profit stables by reviewing all income and expenditure to identify underperforming areas. Business broke even in eight months after charges were revised to reflect costs and staff effort rebalanced to more profitable areas. Show less

  • Instructor / Captain

    Aug 2012 - Aug 2013

  • Adjutant, Sandhurst Support Unit / Captain

    Dec 2011 - Aug 2012
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  British army

  Aug 2013 - Dec 2014

  Military intelligence officer / captain

  Improved quality of intelligence reporting by instigating a systematic way of generating intelligence. Critical information gaps were identified, broken down into smaller component questions and delegated to subordinates. This approach generated deeper understanding of countries than was previously possible, increasing the ability to predict future events.Liaised with external agencies at senior management level to develop new approach to intelligence that maintained output despite reduction in staff levels following restructuring. Delivered daily verbal intelligence updates on current affairs and world events to senior executives to support their decision making on rapidly changing events. Managed team of ten analysts, directing their research to provide current and relevant information. Show less

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  Deloitte uk

  Jan 2015 - Oct 2015

  Senior consultant

  Recruited on the Deloitte Military Transition and Talent Programme; a scheme to bring exceptional ex-military personnel into the commercial environment as quickly as possible.Provided project assurance for a major transformation project within a financial services client by performing in-depth investigations using interviews and documentation reviews.Built and maintained strong relationships with existing customer base through consistent engagement; listening to their needs and devising appropriate responses. Show less

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  Amazon

  Oct 2015 - Jan 2022

  • Improved operational performance by reducing floor obstructions by 287% via root cause analysis, defect prioritization, and live data monitoring for Robotics Storage Platform (RSP) and Change in an Amazon Robotics Fulfillment Center with an average weekly throughput of 4.5MM units.• Created a strategic document to increase unit throughput by 51% for the site-wide Peak readiness strategy by providing the correct governance, oversight, and validation of max machine capacity, building throughput, and support requirements.• Qualified as a Bar Raiser and achieved internal recognition as a top interviewer, ensuring quality talent recruiting by conducting interviews for over 50 hires. Show less • Head of Quality for an Amazon Robotics Fulfilment Centre. Increased counting activities by 380bps during a period of resource constraints throughout COVID by pioneering a number of approaches including automated resource reporting and using data to hire new colleagues on new shift patterns to match workstation availability. • Led a team of 80+ people across days and nights and reduced hours required for quality checking by 1% of total building hours by focussing on input and predictive metrics to prevent defects from happening at source versus using hours to fix defects after the event. Show less • Led a team of 200+ people running operations at shift level in the Inbound department of an Amazon Robotics site. Successfully grew the team from launch by identifying critical role requirements and building a training pipeline. • Delivered an Inbound Improvement Project, achieving a 27 TPH (or +13.9%) improvement in inbound TPH, by targeting individual performance, pre-shift planning, equipment, and the flow of work. • Created Excel tools for shift flow, performance to plan, current rates vs planned, and automated end-of-shift report. Show less • Led a team of three operations subject matter experts to deliver increased network capacity, process improvement and escalation resolution across 32 merchants in 5 EU countries. • Pre-empted throughput bottlenecks by calculating maximum outputs per store and creating a methodology to identify the optimum location for expansion stores. Partnered with key stakeholders to define, agree and implement the expansion roadmap. • Identified potential savings of $500K+ at a network level by balancing lost revenue due to missing orders with additional costs of overcapacity Show less • Site leader of an ultra-fast fulfilment centre; leading a 50-strong team of managers, supervisors and associates to deliver the picking of up to 10k units per day and organising the delivery of these with 50+ drivers in 2 hour windows.• Achieved an average cycle time of 2 hours from order to customer delivery with a record of 9 minutes from customer click to actual delivery.• Created, adapted and refined processes to deal with 250% year-on-year growth in orders.• Regularly exceeded weekly targets of cost, quality and productivity and grew my site’s output to 20% over target. Planned headcount according to improving productivity rates to achieve the lowest unit cost across 45 sites in Europe and North America. Show less

  • Senior Operations Manager

    Jun 2021 - Jan 2022

  • Inventory Control and Quality Assurance Operations Manager

    Feb 2020 - Jun 2021

  • Operations Manager

    Jul 2018 - Feb 2020

  • Senior Program Manager

    Mar 2017 - Jul 2018

  • Operations Manager / Site Leader

    Oct 2015 - Mar 2017
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  Exertis uk

  Jan 2022 - now

  Senior service manager

  • Head of Service and leader of a multi-discipline team for a market-leading IT distributor's distribution centre operation shipping 15MM+ units annually. Responsible for resource planning, training, technical problem solving, KPI improvement, and workflow control.• Owned an operation-wide transformation program delivering improvements in operational performance, capability, process, and efficiency. On track to deliver a £1.4MM GBP annualized saving.• Led the turnaround of next-day service performance from <94% success rate to the company's best-ever result of 99.3%. Achieved through process improvements and partnership with the wider operational team.• Led a team of training professionals to map every warehouse process and create a repository, develop a speed-to-competency program for new hires, implement the company's first-ever warehouse apprenticeship, and define/deliver a Supervisor development program within 12 months.• Established a Management Information (MI) capability to improve service and performance, implemented a forward-looking approach to management coordination meetings, and developed weekly/monthly operational performance reporting for core, drop ship, and retail across multiple locations. Implemented internal SLA governance to drive customer SLA performance. Show less