Experience

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  Silver cross

  Apr 2004 - Jun 2013

  Owner

  •Operated and ignited the growth of a local healthcare business by 50% over 6 years•Industry-leading service and customer care program to improve repeat purchases by 45%•Created grassroots marketing and outreach programs to increase sales by 22% YOY•Utilized Salesforce CRM for operational efficiency and targeted marketing campaigns

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  Otis elevator company

  Sept 2013 - Jan 2023

  Oversaw $25 Million in sales annually, driving year-over-year business growth while leading operations and strategic vision over Western and Northern Ontario. Led 60+ employees in sales, operations, and administration while preparing quarterly and annual budgets with controls to prevent overages. • Strategically guided Western and Northern Ontario to eight years of multimillion-dollar profits.• Managed P&L to decrease discrepancies and retain timely and under-budget project completion. • Spearheaded hiring, conflict management, training and dismissing employees, performance management. • Reduced turnover by enhancing training, motivation, and engagement strategies with all employees.• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies. • Managed contract details to ensure that all stakeholders adhered to the terms and conditions.• Developed and maintained relationships with customers and suppliers through account development.• Managed contract details to ensure that all stakeholders adhered to the terms and conditions.• Safety program lead including policies adherence, on-site safety audits, required training, and incident investigations.• Implemented new policies, procedures, CRMs, safety initiatives, applications, programs, software, and products using change management practices. Show less

  • Regional Manager-Western and Northern Ontario Operations and Sales

    Oct 2014 - Jan 2023

  • Senior Account Executive

    Sept 2013 - Oct 2014
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  2a business associates

  May 2023 - now

  Business operations consultant

  • End-to-end consulting on various projects across multiple industries for Salesforce and Business clients• Skills - Salesforce Administration, Business Operations, Solutioning, Discovery, Scoping, Project Management, Business Analytics, and Marketing Strategy Development.• Improved data accuracy by 25% through data cleansing initiatives and quality checks.• Evaluated clients' business requirements to devise tailored Salesforce solutions, aligning technology with operational objectives.•Engage stakeholders in deep dives into desired business goals and marketing efforts•Oversee and deliver dozens of successful business operations implementations while acting as the lead project manager•Assist team members with a variety of Salesforce-related questions and serve as the Salesforce Administrator and subject matter expert• Strengthened security via Salesforce roles, profiles, sharing rules configuration.• Customized layouts for enhanced user experience and workflow efficiency.• Created insightful dashboards, translating raw data into actionable insights.• Created detailed business requirement documents (BRDs) and functional requirement documents (FRDs) Show less