Experience

• 

  Toolstation

  Jun 2012 - Jan 2013

  Sales associate

  Meeting and greeting customers and serving their needs, working on tills, receiving deliveries, counting stock and stacking shelves.

• 

  Ladbrokes

  Jun 2013 - Mar 2015

  Customer service manager

  Responsible for providing exceptional customer service, opening and closing shops, organising staffing rotas, cash handling and banking. Administrative responsibilities include reporting shop profits and turnover margins, processing stock orders, manually setting bets and documenting any attempts of fraud and breaches of security.

• 

  Cups printed uk

  Mar 2015 - Jun 2015

  Business development assistant/ sales support

  - Working with brand new start-up company ‘cups printed UK’ to develop new business opportunities and acquire new customers.- Creating and maintaining a directory of existing clients whilst mapping out strategies to target new clients – I managed to bring in 41 new clients in a 3 month period.- Negotiating with clients to ensure that our services successfully meet their requirements whilst bringing profit to the business.- Managing the process of sale from beginning to end and following up for feedback whilst offering further after sale services.- Scheduling and attending an average of 12 networking events each month in pursuit of new business opportunities.- Using social media to create an online presence and increase brand awareness.Working towards targets of 20 new sales a month. Show less

• 

  London borough of waltham forest

  Jul 2015 - now

  - Working directly with the service heads of the Neighbourhoods and Commissioning directorate to provide and implement solutions that not only tackle antisocial behaviour but also generate revenue. My work has brought in over £80,000 in fixed penalties for the council till date.- Managing and working with a group of 7 neighbourhood’s officers who bring back large reports with extensive evidence of antisocial behaviour across the borough.- Delegating administrative tasks to 2 business support officers who gather and compile information which is used for enforcement purposes.- Liaising with various internal and external stakeholders e.g. environmental health officers, the police and local residents to find remedies to combat ASB issues- Issuing enforcement notices to non-compliant parties.- Compiling and reporting results and revenues to council directors on a monthly basis using CIVICA council systems, Microsoft word and excel documents. Show less - Managing a caseload of properties and carrying out inspections to assess the standards and conditions of properties using the Housing Health and Safety Rating System - HHSRS.- Communicating with a variety of internal and external stakeholder’s e.g. housing standards, planning officers, private landlords, estate agents, and private property tenants regarding Selective Licensing issues and other housing matters.- Implementing and enforcing the Selective Licensing scheme by managing a caseload of properties, preparing and issuing a schedule of works and preparing witness statements to be used as evidence in court against non-compliant parties.- Acting as the first point of contact to many external and internal customers and service users by responding to queries and dealing with complaints by telephone, email, and face to face.- Using a number of systems and database such as NAFN, CIVICA, Land-registry and ACADAMY to collate information to create & organise Word documents, Excel reports & PowerPoint presentations relating to privately rented properties.- Receiving, processing and granting up to 60 Private Rented Property Licence (PRPL) applications a week Show less

  • Senior Project Officer

    Oct 2017 - now

  • Private Sector Licensing

    Jul 2015 - Oct 2017