Experience

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  Hewlett-packard

  Apr 1986 - Feb 2014

  -Responsible for new business delivery scheme establishment (multivendor product support delivery model)-Established a delivery scheme with the global delivery partner and contributed to winning target orders-Developed a project plan and maintained them as aligning program management process-Developed a process to improve customer satisfaction-Achieved more than 100% in revenue growth -Responsible for process standardization / cost efficiency control across our department-Managed & Led business growth plan through channel partners, as well as activities by leveraging our website -Responsible for program management activities within the Delivery Division Defined the project plan, including scope and objectives Managed schedules / scope of work during project execution Completed the new service model creation and deployment -Responsible for program management activities within the Delivery Division Managed the milestone for cost reduction activities Managed review meetings with stakeholders-Achieved cost reduction target -Responsible for instructor-led training business planning and growth-Managed the partnership with our delivery partner-Established the new training category - ITIL training curriculum-Joined itSMF (IT Service Management Forum) Japan as a member of the managing forum -Led the instructor-led training business planning and growth-Managed the partnership with our delivery partner -Responsible for the front-line team of the Response Center, as well as staff management-Provided delivery management to ensure customer satisfaction and reference ability -Served as Remote Support Engineer for HP’s Application Software & Operation System-Led Customer Satisfaction Management in the Response Center

  • Multivendor Support Delivery Country Lead - Hewlett Packard Japan

    May 2010 - Feb 2014

  • Support Planning & Management - Hewlett Packard Japan

    May 2006 - Apr 2010

  • Project Manager for New Service Model Deployment - Hewlett Packard Japan

    Jul 2005 - Oct 2006

  • Project Manager for Improving Efficiency & Large Cost Reduction - Hewlett Packard Japan

    Jan 2005 - Apr 2006

  • Customer Education Service Business Planning Manager - Hewlett Packard Japan

    Nov 2001 - Dec 2004

  • Customer Education Service Business Planning - Hewlett Packard Japan

    Aug 2000 - Oct 2001

  • HP Support Call Center Manager - Hewlett Packard Japan

    Nov 1997 - Jul 2000

  • HP Support Call Center Engineer - Hewlett Packard Japan

    Apr 1986 - Oct 1997
• 

  System technology-i co.,ltd.

  Oct 2014 - Dec 2014

  Customer support manager

  -Customer Support manager Responsible for customer support for self-developed software product

• 

  富士通コミュニケーションサービス株式会社

  Apr 2015 - Aug 2017

  Customer support

  -Contact Center Delivery Lead 2015-2017 -Conduct tele-marketing project in terms of PPS(Power Producer & Supplier) Contact Center Program Lead - Responsible for new contact center establishment - Program lead for revenue improvement

• 

  富士通コミュニケーションサービス株式会社

  Dec 2019 - Sept 2021

  Customer success consultant

  Provide CX consultation for onboarding user regarding Cloud products

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  Wipro

  Sept 2021 - now

  Field service lead

  Leading field service team more than 30 staffs for client based on global it infrastructure support contract. Speciality is PC lifecycle management for client.