Experience

• 

  Apple automatic inc.

  May 2011 - Aug 2012

  Warehouse assistant

  Organized, sorted, and packaged products for buyers.

• 

  Arizona state university

  Aug 2012 - Mar 2013

  Assistant director of game day in programming and acitivites board

  Planned tailgates for ASU football games, participated in shooting the T-Shirt Cannon during football and basketball games, help promote ASU athletics, orchestrated an event to promote ASU women's softball team

• 

  Romancing the bean cafe

  Jul 2013 - Jun 2015

  Server, closer

  -Provide customers with pleasant dining experience and quality service.-Conduct final review of food items prior to serving customers to ensure quality control. -Ensure cleanliness of dining area.-Work in coordination with other departments to ensure custom quality service and satisfaction.-Assist others in carrying out their part of preparing/serving meals.

• 

  Saldoce fine foods

  Jan 2014 - Apr 2014

  Marketing intern

  -Communicate with editors to place ads in international magazines, blogs, and websites.-Communicate with event directors to be involved in international events.-Manage all social media websites to promote company products.-Work with other employees to help set up Jcurve for company’s financial assets. -Create Excel documents to manage deadlines and costumer contacts

• 

  Yelp

  Jun 2015 - Dec 2021

  -Providing account management support to some of the biggest and most well known brands in a variety of vertices by engaging with franchisees as well as directors and managers on the corporate level.- Manage a book of business of 500 - 700 brand based clients (i.e. Rosati's Pizza, Anytime Fitness, Christian Brothers Automotive, etc.), with revenue retention and growth in mind, while providing exceptional client support.- Proactively manage specific brand advertising packages to ensure an overall great experience with Yelp.- Partners with the Franchise Account Executives, National Client Partners, and National Account Managers to ensure clients are receiving proper program expectations. - Pursues upsell opportunities along side Franchise Account Specialist by showing the value of Yelp's advertising program.- Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees. Show less -Manage a book of 600+ advertising clients with revenue retention and growth in mind while providing exceptional customer support and consultation via phone and email.-Educate clients on the program they have purchased in addition to recommending features for their campaign success. -Partner with the sales team to ensure clients are receiving proper program expectations. -Pursue contract renewals, term extension and upgrade opportunities.-Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees. -Represent Yelp and act as a positive member of our vibrant & growing company. Show less

  • Customer Success Specialist - Enterprise Accounts 1:1 Aligned

    Jul 2021 - Dec 2021

  • Customer Success Specialist - Enterprise Accounts 3:1 Aligned

    Feb 2021 - Jun 2021

  • Customer Success Specialist - MidMarket Accounts

    Apr 2020 - Feb 2021

  • Manager, Customer Success

    Jan 2019 - Apr 2020

  • Associate Manager, Local Accounts

    Mar 2018 - Dec 2018

  • Franchise Recovery Account Manager

    Sept 2017 - Feb 2018

  • Franchise Account Manager

    Jul 2016 - Aug 2017

  • Local Account Manager

    Jun 2015 - Jun 2016
• 

  Pixlee turnto (now emplifi)

  Jan 2022 - now

  Enterprise customer success manager