Jacqueline Hampton

Experience

• 

  Dr. Lim and Associates

  Apr 2000 - Dec 2006

  Medical Office Assistant

  Patient CareFilingAppointment bookingBilling

• 

  Chamber of Commerce Serving Maple Ridge & Pitt Meadows

  Oct 2004 - Jun 2007

  Member Service Coordinator

  Member Services including all invoicingbusiness to business EventsPromotionsBenefit PackagesSales

• 

  Cedar Valley Physiotherapy and Pain Clinic

  Jun 2008 - Dec 2013

  Accounts Manager/Office Manager

  •Teleplan Submissions•Remittances•MSP Fee updates•Assignment of Payment Forms•Staff Management and all Scheduling •Adjusting entries•Process Rejected Claims•Medico-legal billing (clinical records)•online billing-Great West Life, Green Sheild, Sunlife•At Home Program•Patient refunds•ICBC//MSP/WCB/DVA•Cheque Refund: Chart & Computer Up-Date•Aged accounts receivable & collections•Direction to Pay accounts•Backup systems•Corrections- rejections/deposits/billings/errors DVA/RCMP billing-Extensions/Authorization/ Invoicing•Computer updates and program issues•Clinic Master- update accounts/add new codes/ create new accounts/staff training•Continued communication with ICBC adjusters/WCB case managers/Private Patients/ Lawyers/ Blue Cross (DVA&RCMP) /MSPWorksafe BC RTWSS and all Private Corp Employee RTWSS Show less

• 

  Selectservicesclinicconsulting.com

  Jan 2010 - Sept 2022

  Clinic Consultant

  • Implemented enhanced organizational efficiencies through coordinating office operations procedures and resources • Support administrative staff, all applications related to the business, internal functionality of the company, all suppliers and events, software programs• Streamline processes giving the business better efficiency and improving time efficiency of staff by over 20%

• 

  Clinicmaster

  Oct 2013 - Oct 2018

  Account Manager - Client Onboarding, Implementation, and Training

  Client Onboarding and Support OverviewI led the client onboarding process, ensuring new clients were prepared for their Go Live dates by providing comprehensive training through web-based applications and hands-on support during the transition.Implementation SupportI collaborated with sales and implementation teams to ensure seamless integration of services, addressing any challenges during the setup phase.Training DeliveryI developed and delivered engaging training sessions, both virtually and in person, using instructional materials like user guides, presentations, and training videos to enhance client education.Client Support and CommunicationAs the main point of contact for client inquiries, I provided timely responses via email and phone, leveraging strong problem-solving skills to meet client needs effectively.Engagement StrategiesI implemented strategies to boost client engagement, establishing myself as the go-to resource for support and advice.Continuous ImprovementI regularly assessed and improved training materials based on client feedback and developed additional resources to enhance ongoing education.Ongoing Client EducationI facilitated continuous learning through webinars, workshops, and one-on-one coaching, measuring knowledge retention to ensure effective software utilization.Client Satisfaction and RenewalsI maintained high client satisfaction levels, contributing to account renewals and the promotion of additional products and services.Technical ProficiencyI utilized strong technical skills with various software tools to optimize training and support delivery.Healthcare ExpertiseWith a deep understanding of healthcare workflows and EMR systems, I tailored training and support to meet the unique needs of the healthcare sector.In this role, I combined a strong communication skills, and a commitment to client outcomes to foster relationships and ensure long-term success with our solutions. Show less

• 

  Performax Health Group

  Jan 2018 - Mar 2021

  Supervisor and Account Manager

  Administration:• Oversee and co-ordinate office administrative procedures and review evaluate and implement new procedures.• Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed.• Coordinate and plan for office services, such as equipment, supplies, forms, disposal of assets, and maintenance services.• Prepare special reports, manuals, and correspondence as requested• Communicating with adjusters and Lawyers regarding a client’s claim status, coverage details as well as extensions to treatmentsHuman Resources:• Agreements and documentation• Hiring and Reviews• Registrations, Insurance, and more for all professionals• Registration on all Billing Portals including removing and updating professionals• Maintain all MSP registrations and contracts for BillingAccounting Management:• Monthly Invoicing including midmonth billing MSP, ICBC, WSBC, and Third-Party Billing• Corrections and balancing • Accounts Payables and Receivables Procedures and Implementation• All correspondence on processes and procedures including meetings (creating agendas and sending emails)• Staff Schedules (maintain and update as per staff availability and request for time off)• Arrangement of all meetings (including booking events, Christmas or otherwise) Show less

• 

  Clinicmaster

  Jan 2022 - Sept 2022

  Talent Development Manager
• 

  Pagdin Health

  Sept 2022 - now

  Director of Operations

  • Supervised and monitored staff to ensure efficient operations and excellent patient care• Coordinated with clinic partners, suppliers, and contractors for seamless clinic operations• Ensured compliance with regulatory bodies and privacy regulations• Managed clinic schedule, patient queries, and insurance claims