Cassie Alexander

Experience

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  Enterprise Rent-A-Car

  Jan 2012 - Jan 2017

  Management Assistant

  • Answered all incoming phone calls and assisted customers with making / modifying reservations and answering general rental questions.• Served as key holder to branch, opening and closing store.• Resolved customer disputes and complaints when serving as manager on duty.• Managed and instructed service agents to clean units and office as necessary.• Worked closely with body shops and dealerships to ensure customers service and to maintain relationships.• Sent reports to area manager to provide information on status of customers with outstanding balances, bad debt, close pends, callbacks, and rewrites.• Trained employees on policies, procedures, and sales.• Maintained sales quotas.• Made monthly sales and service calls to obtain business and check on current accounts.• Acted as ESQI Captain, ensuring customer service score was maintained and customers were satisfied. Ensured customers remained current on charges for overages/protection.• Recorded and sent gas receipts following use of gas card.• Assisted managers with running fleet and making bank adjustments to contracts.• Called customers after receiving information from insurance to set up reservation and prepare customer for rental process.• Remained current with insurance knowledge to serve as a resource for customers.• Ensured oil changes, recalls, and preventative maintenance were conducted on rentals. Show less

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  TimeClock Plus (Data Management, Inc)

  Jan 2017 - Jan 2020

  Project Manager

  • Managed projects from sales through project lifecycle and account management for 50,000 employees and with $11M in revenue.• Oversaw average of 20 concurrent projects within K-12 sector and municipalities ranging from 500 to 10,000 employees ($200,000 - $1.8M).• Assisted in creating, implementing, and mentoring new project management processes and documentation such as scope of work, statement of work, and project plans that enabled acceptance of additional enterprise-level projects within professional services.• Built client relationships and communication remotely and on site.• Planned and executed successful deployment and installation of new time and attendance system, interfacing with third-party software implementation.• Executed implementation project plans based on customer needs, resources, and timelines as part of project team.• Acted as liaison between developers, business analysts, and clients, resolving business and technical challenges for successful transition to client-led systems.• Participated in onsite discovery, configuration, and training with clientele throughout project lifecycle and into support.• Assisted project team in predicting project risks and performing root cause analysis.• Received several perfect post-implementation surveys.• Traveled to multiple onsite client implementations.• Served as an independent representative of the company in the field while collaborating effectively with diverse client personnel. Show less

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  Listrak

  Jan 2020 - Jan 2023

  Project Manager

  • Led cross-functional teams in the onboarding and post-launch implementation of multiple clients and projects simultaneously.• Using Agile/Scrum and Waterfall methodologies and processes, I was responsible for capturing requirements, ensuring definition of ready and done (DOR / DOD) were met, and coordinating work. Led team discussions and evaluations of previous sprint weeks, refinements, and sprint planning. Forecasted, planned, and prioritized project timelines, ensuring all projects remained in scope and completed in an efficient and timely manner.• Developed and maintained client relationships by effectively communicating updates, timelines, and any potential risks to launch date.• Took ownership of project blockers by leading difficult discussions with clients in a calm, respectful manner while upholding Listrak’s core values. • Served as lead project manager with GXP post-launch team, handling timeline escalations, prioritizing work for team, and leading daily standups.• Exhibited excellent leadership by assisting in the training of new/incoming PM’s, holding the team/resources accountable, and being a source of positivity and encouragement for the team.• Received 50 perfect score ratings for onboarding and post-launch surveys.• Closed 100 post-launch requests accurately within the first three to four months on newly formed team.• Increased the post launch projects closed weekly by 50% (from 15 projects a week to 30). • Improved the turnaround time for post launch projects, from 4 weeks to 2 weeks.• Developed presentations, reports, meeting recaps, status updates, templates, documentation, etc. Show less

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  Andrews Technology HMS, Inc.

  Oct 2023 - now

  Project Success Advocate/Project Manager