Pierre I. Francois, CAP

Experience

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  Hilton Hotels & Resorts

  Jun 1996 - Sept 2000

  Corporate Sales Manager and Front Desk Supervisor

  • Negotiated Group Rate for the corporate and social markets.• Met with clients to discuss the process of blocking off rooms for the corporate and social markets.• Created spreadsheets that kept track of Local Volume Accounts.• Went out on Sales Calls three times a week.• Prepared Proposals with the firm’s best interest in mind.• Was responsible for being Manager on Duty twice a month.

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  Turf Valley Resort and Conference Center

  Sept 2000 - Oct 2001

  Front Office Manager

  • Managed the Front Office Staff of a 220-room Hotel with 30 Front Office employees.• Was responsible for quality assurance and corporate standard compliance.• Was responsible for being Manager on Duty several times a month. • Trained Bellstaff, Guest Service Agents, Reservation Agents, Concierge, and Night Audit Staff• Provided feedback on important issues relating to the Front Office.

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  Bank of America

  Oct 2001 - Feb 2003

  Customer Activation Specialist

  • Represented a Fortune 500 company as a front-end Customer Service contact.• Determined cardholder’s needs, resolutions, and answered questions about their accounts. • Prioritized and escalated cardholder’s issues to appropriate departments. • Utilized network computer systems and applications on a Windows NT based system.

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  Baltimore County Public Schools

  Aug 2002 - now

  • Manager, Workforce Development

    Jun 2022 - now

  • Administrative Assistant

    Jan 2022 - Jun 2022

  • Executive Administrative Assistant

    Oct 2012 - Jan 2022

  • Residency Investigator

    Sept 2012 - Oct 2012

  • Administrative Secretary III

    Jul 2011 - Sept 2012

  • Administrative Secretary III

    Feb 2003 - Jun 2011

  • Office Secretary

    Aug 2002 - Feb 2003