Awais Raza

Experience

• 

  4G UK Limited

  Apr 2006 - Aug 2006

  Inspection Officer

  To inspect (quality, condition) of trading stock (physical) for import & export

• 

  Security Industry Authority

  Nov 2006 - Nov 2009

  Site Manager (SIA Licensed)

  • Administered office facilities i.e. transportation, trade persons and procurement• Managed official events• Prepared rosters and allocated security staff for 20 remote sites including corporate, retail and construction areas• Managed payroll and timely provision of compensations• Cured clients premises against unauthorized access or occupation, against outbreaks of disorder or against damages• Intervened physically and coordinated with law enforcement agencies• Recorded Incidents & Preserved Crime Scenes for law enforcement agencies• Cured clients and their business stakeholders against assault or against injuries that might be suffered in consequence of the unlawful conduct of others Show less

• 

  Jazz

  Dec 2012 - Dec 2016

  Portfolio & Relationship Manager

  • Responsible for B2C & B2B accounts life cycle management• Analyzed customers data, drawn actionable insights and saved churn• Examined customer’s payment trends, developed effective communication plans for portfolio management team, recovered debt and retained customer base• Maximized revenue against accounts assigned to the team portfolio through data driven decisions and relationship building• Handled customer complaints and queries• Effectively executed policies & procedures within team• Carried out periodic team meetings • Assisted technical teams in their system design and development tasks• Conducted trainings for Portfolio Relationship Management team to enhance job & career related skills• Maintained team performance for periodic appraisals • Coordinated with internal & external customers to ensure all milestones are achieved within the timeframes• Acted as Point of Contact between diplomatic customers (Russia, Egypt, Saudi Arabia & China) and the Jazz (Mobilink)• Managed events i.e. corporate meetings and tours• Monitored office facilities Show less

• 

  WilCare

  Apr 2017 - Dec 2017

  Business Analyst

  Communication System:• Analyzed communication patterns, presented plans and re-engineered Enterprise Communication System with Integrated Contact Center (IP-PBX & VPBX)Migrant Health Clinical Operations Management:• Observed migrant health clinical operations and supported in developing ERP system.• Managed and evaluated operational activities i.e., appointments, registration of clients, diagnostic services and vaccination• Quantified customer feedback and enhanced customer experience accordinglyData Analysis & Reporting:• Collected data from diagnostics & analytical labs and reported in meaningful ways Show less

• 

  WilCare

  Jan 2020 - Jan 2021

  Systems and Procedures:• Planned and coordinated administrative systems, procedures and streamlined processes• Smoothened assets management and inventoriesProcurement:• Conducted spending analysis, forecasted demand & supplies with increased accuracy and saved procurement costs• Monitored procurement and managed productive relationship with vendors and contractorsFacilities Management:• Overseen facilities and maintenance activities• Maintained hygienic & creative work environment by efficient housekeeping• Allocated office space• Handled utilities efficiently for all functions and locations• Managed agreements for diagnostic services, equipment calibration, service management, out sourced security services, disposal of bio-hazardous waste etc.• Coordinated for PESSI & EOBI for registration of staff and monthly payments• Ensured required regulatory licenses and their periodic renewals• Liaison with stockholders Regulatory Compliance:• Ensured required regulatory licenses and their periodic renewals as per business requirements• Managed commercialization of properties, professional tax• Controlled matters of rentals and sale of propertiesSafety & Security:• Monitored aspects of guards patrolling, checking, CCTV monitoring, communications and investigations for the safety and security of the organization• Taken care of burglar alarm & smoke detection systemsEmployee Benefits:• Managed official SIM Cards, Fuel Cards, Health Insurance, Life Insurance and official pick & drop services• Arranged benefit vehicles, got registered, handled insurance & maintenance and token taxTravel and Accommodation:• Arranged visas, best travelling and hotel accommodationFood Mess:• Established official food mess for employees, and provided hygienic food for allEvents Management:• Organized 60 plus corporate events/activities, including trainings for IBA-Karachi & EO Lahore, participation in Health Asia Expo, Job Fairs, Annual Tours/Day Out & Annual Dinners Show less

  • Manager Administration

    Jan 2018 - Jan 2021

  • Management Representative QMS

    Jan 2020 - Dec 2020
• 

  Vivo Pakistan

  Mar 2021 - now

  Head Administration

  Systems & Processes:• Formulation of Administrative & Operational Policies. Establishing and Implementing Departmental Policies, Objectives, and ProceduresCorporate Security: • Maintained the Discipline and Implemented Covid-19 SOPs for Safe Working Environment• Implementation of HSE Policies• Reformed Security & Surveillance Services for Head Office, Foreign Management Villas/Residencies, Service Centers, Warehouses and Branch Offices of the company Nationwide• Regulatory Compliance and Coordination with Law Enforcement Agencies• Acting as Focal Person of Foreign Management in the countryFacility Management and Support Services:• Repair, Maintenance, Utilities, Assets Disposal and Office Space Management• Housekeeping and Janitorial Services Management• Residencies Management for Foreigner Executives• Events Management• Networking & IT Support Management• Contract Management• Provision of Support Services for Company Head Office, Service Centers, Warehouses and Branches Nationwide• Deals with WAPDA, SNGPL, WASA, PTCL, LDA and other MunicipalitiesTravel, Transportation & Logistics:• Visas, Air Ticketing and Hotel Booking Arrangements• Transportation and Logistics Operations ManagementProcurement and Vendors Management:• Managing Procurement for Head Office, Branch Offices, Service Centers, Warehouses and Official Residencies• Engaged in high level negotiations, generating lucrative contracts, build beneficial partnerships with vendors and contractors through regular productive communication Show less