Experience

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  Putahracsa resort hua hin

  Feb 2008 - Feb 2011

  Night manager

  o In charge of the manager in the night timeo Greet VIP on behalf of the management and accompany guest to the roomo Handle all complain and ready for any unexpected situationo Check room rate and revenues was correct for prevent to rebateo List special happening giving clear explanation to HM, FOM for further action

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  Imm fusion sukhumvit hotel

  Oct 2013 - Feb 2016

  Front office manager

  o Upholds the hotel's commitment to hospitalityo Prepare performance reports related to front officeo Ensure implementation of all hotel policies and house ruleso Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest and other employees.o Supervises workload during shifts.o Evaluates the job performance if each front office employee.o Resolves guest problems quickly, efficiently, and courteously.o Monitor all V.I.P’s special guests and requests.o Maintains working relationships and communicates with all departments.o Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.o Perform other duties as requested by management. Show less

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  Bangsaen beach resort

  Mar 2016 - Jan 2018

  Front office manager

  o Upholds the hotel's commitment to hospitalityo Prepare performance reports related to front officeo Ensure implementation of all hotel policies and house ruleso Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest and other employees.o Supervises workload during shifts.o Evaluates the job performance if each front office employee.o Resolves guest problems quickly, efficiently, and courteously.o Monitor all V.I.P’s special guests and requests.o Maintains working relationships and communicates with all departments.o Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.o Perform other duties as requested by management. Show less

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  The dhara dhevi chiang mai

  Feb 2018 - Aug 2018

  Front office manager

  o Directed all operations of team members within the guest service, Butler, Concierge, Porter, Driver include hiring, training, and scheduling addition to adhering to all operating standardso Served as hotel administrator for all property management system (Opera) needso Implemented safety program and served as property safety leader.o Coordinated renovation operations to ensure minimal impact on room availability and profits

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  Samyan serene hotel

  Aug 2018 - May 2019

  Hotel manager

  Preopening Team set up include hotel license process and OTA registero Managing budget o Recruiting, training and supervising staffo Monitor employee performance and conduct regular evaluations to help improve customer serviceo Resolves issues regarding hotel services, amenities and policieso Planning maintenance work, events and room booking o Handling customer complaints and queries o Create and apply a marketing strategy to promote the hotel’s services on OTA and all channel o Review and monitor feedback from TripAdvisor and share information to all concern for compliment and improve Show less

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  Oyo thailand

  Jun 2019 - Jul 2020

  Senior operations manager

  o Monitor, analyze, and improve the efficiency of local hotels in the OYO network.o Lead the "Center of Excellence" for end to end property on-boarding process on OTA platform.o Drive 100% occupancy of the hotel rooms, analyze market trends, and share inputs with revenue and pricing team.o Manage overall recruitment, training and development towards building a team of world-class hospitality professionals and enable them to gain know-how of systems & processes.o Drive brand promotion and ensure OYO presence and visibility in each signed property.o Engage with stakeholders remotely- vendors, property owners, local and central cross-functional teams to ensure best customer experience.o Challenge the existing processes as per local market requirement for operational effectiveness. Show less