Experience

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  Equity office properties

  Feb 2002 - Mar 2003

  Assistant property manager

  Managed the day-to-day operations of 465,000 square feet of mid-rise Class A office space, including customer and vendor relationships.Served as the Eastside Regional expert for the nationwide rollout of the Angus online work order system, which managed customer generated service requests. Received Voice of the Customer Survey Award for highest customer satisfaction scores from annual tenant survey for Seattle/Bellevue region.

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  Equity office properties trust

  Mar 2003 - Mar 2007

  Accountable for the daily operations of more than 700,000 square feet of mid-rise Class A office space along the I-90 Corridor. Financial oversight of $13.5M NOI, consisted of monthly variance and reforecast reports, operational expense pre-bills and settlement reports; partnered with Accounts Receivable and Payable to ensure proper collection of tenant rents and payment of vendor invoices.Provided high-level account management to several strategic customer accounts, including Expedia, Inc., Verizon Wireless and United Healthcare. Chosen by Regional Senior Leadership to serve as a member of the Regional Cultural Committee, which was developed to positively impact and develop a strong company culture for the entire northwest region. Administered the development of the regional employee recognition program. Show less Responsible for the daily operations of more than 575,000 square feet of mid-rise Class A office space along the I-90 Corridor. Oversaw general contractors and solely coordinate tenant improvement projects for office spaces ranging from 3,000 - 64,000 square feet. Collaborated with the national, regional and I-90 Corridor teams to generate annual operating budgets for multiple properties. Though monthly financial reviews controlled annual expenses to within one percent of fiscal year budget. Coordinated moving logistics and assisted with the implementation of new regional centralized management operating model. By effectively adapting to this model change, it allowed for the unique ability to create efficiencies through cross collaboration with other management teams. Show less

  • Sr. Property Manager

    Mar 2004 - Mar 2007

  • Property Manager

    Mar 2003 - Mar 2004
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  Urban renaissance group

  Apr 2007 - Dec 2015

  Provide leadership and strategic direction for property management and engineering staff on vendor relations, customer service and tenant related issues. Quickly accomplish result oriented working relationships with building owner, leasing representatives and construction management to ensure synergy in all personal interactions.Execute budget preparation, monthly and quarterly owner financial reporting and tenant collection process for over $2M of revenue and nearly $1M of operating expenses. This is achieved through the management of monthly finances by carrying out an ongoing review process with management and engineering staff. Manage the request for proposal and implementation of site-specific service agreements to ensure compliance with contract specifications for such vendors as Parking lot management, Security, Landscape, Elevator and Janitorial services.Facilitate staff and tenant trainings for compliance with insurance requirements, building codes, security regulations, life safety and emergency response plans. Show less Accountable for the daily operations of over one million square feet of mid-rise Class A office space along the I-90 Corridor, with a $4.1M Net Operating Income (NOI).Promoted innovation among the customer service and administrative staff by leading a steering committee which delivered monthly programs focused on time management methods, effective meeting facilitation and organizational systems excellence.Responsible for the implementation of building operating procedures and carrying out operational goals, capital allocation projects and marketing strategy, including the repositioning and leasing support of Sunset North Corporate Campus. Able to demonstrate and effectively present key improvements to the building and surrounding area that would best showcase the building during prospective leasing tours. Managed the successful certification for nine buildings to achieve silver ranking for the U.S. Green Building Council Existing Buildings: Operations and Maintenance. Organized the efforts of the staff and consultant to develop and implement policies and procedures for ongoing energy reduction, occupant comfort and green cleaning programs. Show less

  • General Manager

    Aug 2011 - Dec 2015

  • Sr. Property Manager

    Apr 2007 - Jul 2011
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  Cbre

  Jan 2016 - Jan 2024

  Dynamic leader and team builder, consistently motivating others toward success. Driving continuous improvement for asset ownership with tenant and client satisfaction with a focus on proactive engagement. Manage interviewing, onboard new hires and coach and develop direct reports to ensure KBI are met with operational leadership. • Serve as regional senior leadership, responsible for maximizing the firm’s overall operating capabilities including business and employee development.• Implementing the opening of a newly constructed 20-floor high rise building located in downtown Bellevue. Integrated an efficient and safe operational plan for the building from the final development details by fostering teamwork with the Building Owner, General Contractor and various Sub-Contractors. Show less Lead the 5-person management and engineering team overseeing 929 Office Tower. I was responsible for the day-to-day property management and operations of approximately 462,000 square feet of property consisting of 20 floors. Responsibilities included the oversight of all building operations including but not limited to enhancing all customers’ experiences while at 929 Office Tower as a tenant, vendor or guest, overall building safety and security, team development, financial and budget preparation, risk mitigation, construction coordination and support, and client interaction and reporting to meet or exceed client investment goals.Coordinated with the development team for 929 Office Tower, being an active participant in the commissioning of the building, establishing and rolling out the building rules & regulations, initiating all service contracts, and partnering with the leasing team throughout every part of the lease-up process. Show less

  • Associate Director

    Dec 2020 - Jan 2024

  • General Manager

    Aug 2018 - Dec 2020

  • General Manager

    Jan 2016 - Aug 2018