Kory Shouler

Experience

• 

  Santander UK

  Sept 2011 - Apr 2021

  - Chat operations manager & platform Product Owner- Prioritising product backlog - Shaping and steering the product- Working with the operation to ensure correct KPIs are benchmarked and best practices are adopted- Designing dialogs to optimise customer journeys in digital channels, complying with brand and design standards- Responsible for Santander bot content and creating bots for business areas to bring them in to digital self-serve channels- SME in complex NLU in advanced engines Show less

  • Product Owner: Conversational Design & Content

    Jun 2019 - Apr 2021

  • Executive Complaint Manager

    Jun 2015 - Jun 2019

  • Santander: Financial Ombudsman Complaints Team

    Jul 2014 - Jun 2015

  • Customer Service Specialist

    Sept 2011 - Jun 2015
• 

  LivePerson

  Apr 2021 - now

  • Conversation Designer

    Dec 2021 - now

  • Customer Success Manager

    Apr 2021 - Dec 2021