Stephanie Blair

Experience

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  Aeropostale

  Jan 2004 - Jan 2012

  Assistant Manager

  • Promoted from Sales Associate to Sales Lead to Assistant Manager.• Responsible for meeting daily sales plans and transaction goals.• Recruited and hired new staff members weekly.• Trained, developed and evaluated new hire performance.• Executed monthly floor sets and weekly merchandising moves.• Managed company marketing strategies.• Reviewed, edited and approved timecards for payroll processing.• Performed monthly audits for safety, customer service and company standards.• Completed new hire paperwork.• Floor supervision of customers and employees.• Managed cash drawers before and after each shift.• Key holder for 6 years. Show less

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  EBI Consulting

  Jun 2005 - Aug 2005

  Production Assistant

  • Tracked pre-survey questionnaires used to collect data for upcoming site inspections.• Converted Word documents to PDF and saved to the network drive. • Scanned, faxed, shipped and mailed various documents to staff and clients.• Printed and bound hard copies of site inspection summary reports for Project Engineers.• Assisted with other miscellaneous office tasks as needed.

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  EBI Consulting

  May 2006 - Aug 2006

  Office Assistant

  • Coordinated radon, asbestos, and lead paint samples from site inspections.• Input sample results into databases and reported back to Project Engineers.• Gathered materials for sample collection and shipped to upcoming inspection locations • Answered, screened and transferred inbound calls to appropriate departments.• Provided administrative support for the Director of Human Resources.

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  XOS Technologies

  May 2008 - Aug 2008

  Quality Assurance Assistant

  • Tested patches and new releases for internal company software. • Logged and reported all bugs and malfunctions in software performance.• Formulated a database with relevant hindsight for demo builders creating software updates.• Created new procedure manual for quality assurance reporting.• Worked with Engineering Department on testing fixes.

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  Martin White Glove Delivery (formerly Clark and Reid Company)

  Oct 2012 - Jul 2015

  Customer Service Representative

  • Responsible for scheduling and logistics of high end furniture deliveries throughout the country.• Controlled inventory and managed shipping and receiving of goods into furniture warehouse.• Developed partnerships and negotiated rates with third party logistics and delivery companies.• Offered day-to-day customer service and support for furniture accounts.• Assigned truck routes for weekly local and regional delivery teams.• Delegated and executed call prompts for advance notice of upcoming deliveries.• Worked closely with Operations Manager to ensure efficiency on future regional truck routes• Provided quotes and estimates for coordinating new furniture deliveries and pick ups.• Updated furniture accounts on shipment status and tracking for orders.• Managed and provided guidance for on-site delivery crews. Show less

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  PUMA Group

  Jul 2015 - now

  • Manager, Account Services

    Jan 2022 - now

  • Customer Service Supervisor

    Feb 2020 - now

  • Senior Key Account Representative

    Jul 2019 - now

  • Senior Key Account Customer Service Representative

    Jul 2019 - now

  • Key Account Customer Service Representative

    Jul 2015 - now