Richard Rodriguez Cortes

Experience

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  Agencia de Moda e Imagen

  Jan 1995 - Jan 1997

  • modelo

    Jan 1995 - Jan 1997

  • modelo

    Jan 1995 - Jan 1997
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  Freelance

  Jan 1996 - Jan 2000

  Commercial Management

  Identify customers future needs, and execute trials of software and services, adapted to business needs.

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  Universidad Complutense

  Jan 1996 - Jun 1999

  Coordinador de eventos Asociación Delegados de Alumnos

  Coordinar personal encargado de la atención al vento, así como hacer su selección.

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  Universidad Complutense de Madrid

  Jan 1996 - Jan 1999

  Events Coordinator

  Coordinator and Team Leader of Criminology´s provided Coalición de Delegados de la U.C.M. The tasks were coordinating the schedules and resolve any incident during the congresses and staff selection processes supervising.

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  Comercial autonomo

  Jun 1996 - Sept 2000

  Comercial

  Descubrir necesidades de cliente yhacer demostraciones de serviciosinformáticos, adaptados a lasnecesidades del negocio.

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  BT (British Telecommunications)

  Jan 2000 - Jan 2004

  Coordinador de instalaciones

  Coordinador de instalaciones ysoporte técnico de entornos masivoscomo ADSL y RDSI. La funcion consistia en el seguimiento de lospedidos tramitados por el comercialhasta su instalacion, para agilizar yresolver posibles incidencias en losmismos, así como configurar losequipos una vez instalados por lostécnicos de calle. Las funciones erasimilares a las de ATC más CGP detelefónica, enfocado a la provisión.

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  BT telecomunicaciones

  Jan 2000 - Jan 2004

  Technical Support & Facilities Coordinator

  Technical Support & Facilities Coordinator of global services, like Internet Business (Narrowband + Broadband Internet & VPN access. Work consists of fulfilling all the needs end-to-end.

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  Telefónica

  Jun 2004 - now

  Manage, conduct and assure end-to-end Project delivery from contract signature, to hand over to Service.Management of complex global customer deals, typically with a variety of services (fixed, mobile, voice, data, IT, Outsourcing), covering transition and transformation phases, and to manage client expectations during implementation phase, executing in time, cost and quality.Establish close relationship with the Customer top management building strong and valuable relationships at executive level.Lead a virtual team of project managers across Telefónica operations and partners.Create regular updates on business performance for senior management.Regular reporting on the projects progress, both to customer and internally.Ensure correct global project execution strategy and resource availability are considered during the presales phase.Manage customer satisfaction and expectations. Show less Planificar y coordinar con todas las áreasnecesarias para la atención global de los procesos de Provisión,Mantenimiento y Reclamaciones ofrecidos por los Clientes del Plan 1000.Implantación y seguimiento de las soluciones técnicas recogidas en laoferta presentada y aceptada por los Clientes de Plan 1000.Establecimiento de un flujo continuado de información al Cliente acerca dela solución técnica ofrecida, atendiéndole de forma diferenciada,personalizada y global, cumpliendo todos los compromisos y satisfaciendoa los mismos. Así como ayudar en las funciones de Calidad y Espejo deOperaciones Show less

  • Project Delivery Manager

    Mar 2018 - now

  • Gestor de clientes

    Jun 2014 - now

  • ATC

    Jun 2008 - Jun 2014

  • Asesor Base

    Jun 2006 - Jun 2008

  • Ejecutivo de Ventas V1

    Jun 2004 - Jun 2006

  • Commercial Management

    Jun 2004 - Jun 2006
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  Telefónica de España

  Jun 2006 - Jun 2014

  Planning, coordinating, implementing and monitoring all the areas required in provision and maintenance activity, needed to serve key customers of Telefonica de España. Implementation and monitoring of technical solutions recruited by the most important Business Customers. Created a global and personalized way with particular attention to fulfilling existing commitments and obligations. Design the service model of residential customers by call center call routing intelligence.Providing training to external sub-contractors (new applications, services and products). Supervision of the installation process and start-up of the new call centers.Supervision of the traffic on all incoming calls and call routing intelligence with special attention to supply and demand management issues.

  • Service Delivery Manager

    Jun 2008 - Jun 2014

  • Demands & Attention Service Analysts

    Jun 2006 - Jun 2008