Experience

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  Lipp's grill

  Jul 2012 - Mar 2013

  Garçom
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  Trem do corcovado

  Mar 2013 - Nov 2013

  Recepcionista
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  Jw marriott

  Dec 2013 - Nov 2021

  Concierge

  My main role was to help guests with booking tours, restaurants, hotels etc. In addition to the general functions of a Concierge, I was also able to learn night auditing, organize small and large events and endorse processes and SOPs that made the hotel Reception one of the most prestigious in the Americas. Always serving guests with the highest quality of service, from virtual to face-to-face, in 4 languages ​​and with great discretion, organization, agility, creativity and a smile on. I have often received full trust from management to lead programs like UpSelling, GoPro+, Bonvoy, YCI, Take Care and others. In this period of 8 years, I have had three promotions. Show less

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  Unicon -university of concierges

  Jan 2019 - now

  Assistant trainer

  As an AT my main role is to support the Head Trainer, Coach and Speaker of UNICON, developing lectures, tests, attending classes and conferences and helping to keep the didactic material as up-to-date as possible, introducing new tools and helping students to practice the content taught, always keeping in touch with the most renowned suppliers so that our clients have the closest experience to the chosen area within our modalities.

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  Rosewood são paulo

  Dec 2021 - now

  Experienced in leading the hotel’s Concierge, Bellstaff and Drivers in delivering exceptional services. As a Chief Concierge, I’m highly familiar with hotel services, facilities, tours, transportation, restaurants recommendations both within and outside the establishment, and connections throughout the city of São Paulo and the world.I also have to continously strive for new thoughts and ideas to improve and strenghten the team, up-date standard operating procedures and implement them in the most professional and efficient manner.Being part of the pre-opening team, I help mentor and train all Front Desk associates, alongside the other leaders, making sure all Rosewood Standards are embodied, as well as integrating them to Concierge duties, broading their spectrum about the city’s offers and ensuring our guests will feel satisfected by promoting teamwork.Besides operational services, my duties embrace cost-controlling, maximizing financial perfomances and oportunities, managing associates shifts and papers, handling sensitive guest information, and more. Show less

  • Chief Concierge

    Nov 2022 - now

  • Concierge

    Dec 2021 - Nov 2022