
Timeline
About me
Customer Service Manager
Education

The deanery sixth form centre
2003 - 2005A levels english literature, media studies and theatre studies
The university of salford
2005 - 2007Higher national diploma (hnd) media performance
The university of salford
2007 - 2009Bachelor of arts - ba media and performanceActivities and Societies: Was a member of the Theatre Society committee in a Social and Welfare role. Organising nights out and creating new ways for people to get to know each other while at University. Looking after the welfare of all members of the society which included 50+ members and numerous shows on at any time.
Experience

The disney store
Jan 2010 - Oct 2015• Worked closely with store management to achieve sales goals and set targets.
Lead Cast Member & Brand Ambassador
Feb 2013 - Oct 2015Senior Cast Member, Ambassador & Event Manager
Jan 2010 - Feb 2013

The lowry
Jun 2010 - Jul 2010Backstage theatre dresser
Disney theatrical group
Nov 2015 - Oct 2017Assistant retail manager• Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy• Working with a core team to bring excellent customer service.

Eglinton primary school and early years centre
Oct 2017 - Apr 2022Teaching assistant & enrichment coordinator
Pearson
May 2022 - nowCustomer Service Manager
Jun 2024 - nowSenior Customer Service Specialist
May 2023 - Jun 2024Customer Services Specialist Advisor
May 2022 - Apr 2023
Licenses & Certifications
- View certificate

Inclusive learning experience explorer
PearsonOct 2022
Volunteer Experience
Future Film Festival Volunteer
Issued by British Film Institute (BFI) on Feb 2019
Associated with Nicola Thorpe
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