Experience

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  Miko group

  Jan 2012 - Jan 2019

  Field technical support engineer

  KEY ACHIEVEMENTS • Attended calls with clients and coordinated customer site installations and repairs for coffee machines • Maintained exceptional standards in customer service and served as an ambassador of the entire organization • Made new suggestions to clients in relation to their requirements and product offerings• Gained client trust through service delivery excellence and positive engagement • Managed installations for traditional and bean to cup coffee machines • Delivered training to customers on how to use, clean and maintain equipment • Established a positive working environment and encouraged colleagues to raise risks and issues Show less

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  Kwik-fit (gb) ltd

  Feb 2012 - Jan 2013

  Branch manager / training manager

  KEY ACHIEVEMENTS • Fully responsible for coordinating and supervising all branch operations covering hiring, training, KPIs and budgeting • Kept the service site fully stocked at all times during peak business hours • Dealt with customer queries and provided solutions to complaints• Supervised pricing and stock control processes • Maximized profitability by exceeding challenging sales targets set by the leadership team

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  Metropolitan police

  May 2013 - Apr 2016

  Metropolitan police officer

  KEY ACHIEVEMENTS • Worked alongside senior police officers and carefully supported high intensity situations • Fostered strong working relations with members of the public and local communities • Responded to emergencies and safeguarded the public • Maintained peace and calm and used an evidence based approach to resolve escalated conflicts

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  Eden springs

  Jan 2020 - Mar 2022

  Uk technical service manager
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  Liquidline

  Apr 2022 - now

  • Operations Manager

    Jan 2023 - now

  • Technical Southern Manager

    Jun 2022 - Jan 2023

  • Technical Manager London

    Apr 2022 - Jan 2023