
Timeline
About me
Customer Care Team Manager at Entain
Education

Middlesbrough college
2011 - 2013Btec alevel business and i.t. abb
The university of hull
2013 - 2016Bachelor's degree business management and information technology 2:1Activities and Societies: President of the Football Manager Society. Champion in Leadership as awarded by the University of Hull. Took part in a student exchange program with Arnhem University's business school. Third year modules: Information Systems Development, Critical Practitioner (Change Management), Strategic Management and Business Modelling, Project Management and Dissertation.Dissertation Title: Changes in purchasing trends with the rise of E-publishing for ages 18-25 and how it has affected consumers’ choices within the United Kingdom: A comparative studySecond year modules: Management Research (Research Methods), Database Design & Implementation, International Groups and… Show more Third year modules: Information Systems Development, Critical Practitioner (Change Management), Strategic Management and Business Modelling, Project Management and Dissertation.Dissertation Title: Changes in purchasing trends with the rise of E-publishing for ages 18-25 and how it has affected consumers’ choices within the United Kingdom: A comparative studySecond year modules: Management Research (Research Methods), Database Design & Implementation, International Groups and Teams, Product Process and Innovation, Human Resource Management and Information Systems.First year modules: Managing People, Accounting and Finance, Academic and Professional Skills, Business Management and Enterprise, Business Environments and Marketing. Show less

Nottingham trent university
2016 - 2017Secondary pgce business studies pass (qts)Taught Business Studies to Years 9, 10, 12 and 13. Oversaw exam procedures for Btec First Business. Held both lunchtime and afterschool sessions.Pastoral roles includes Year 7 and 12 form tutor.Excelled at planning, assessment, 1 to 1 tutoring and pastoral roles within a mixed subject department. Assisted teaching to Year 7 Science, English and Maths. Assisted teaching to Year 8 Food Technology and Art.
Experience

William hill
Jun 2017 - Feb 2019Shop managerRan and managed the busiest and best shop in the Nottinghamshire area.Managed rotas and targets to ensure best performance for day to day and long term business.Managed in a small team of five to deliver excellent customer service and provide excellent brand visibility.

Entain
Mar 2019 - nowMulti-site store manager in Nottingham city centre. Lead in Training, Induction and Recruitment processes for the area. Ran recruitment days and coordinated hiring for multiple sites. In charge of management of several high performing shops with day to day running and big picture management. Have previously looked after the Nottingham area of 24-33 shops with area duties.Figure, KPI and Staff management are key factors of my role along with ensuring security and company procedures are followed.Hosted a company podcast with 100~ listeners. Show less
Customer Care Team Manager
Apr 2022 - nowMarketplace Manager
Mar 2019 - Apr 2022
Licenses & Certifications
- View certificate

Master microsoft excel
LinkedinJun 2023 - View certificate

Six sigma foundations
LinkedinAug 2023 - View certificate

Autism in the workplace
LinkedinJul 2023 
The fundamentals of digital marketing
GoogleApr 2020- View certificate

Graphic design essentials
CanvaJul 2024 - View certificate

Project management simplified
LinkedinNov 2024 - View certificate

Leading with a growth mindset
LinkedinJun 2023 - View certificate

Managing a customer contact center
LinkedinMay 2022 
First aid training
EntainJun 2022
Honors & Awards
- Awarded to Jake ShellardDigital Skills: Social Media Accenture Jul 2021 Effective use and development of Social Media for Business.
- Awarded to Jake ShellardHull Business School Leadership award University of Hull Jun 2015
Languages
- enEnglish
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