Experience

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  T-systems

  Oct 2008 - Sept 2010

  Junior analyst relations manager

  - Program conception, planning, execution and steering for the analyst communication in the fields of- Automotive industry- Public & Healthcare Industry- Contact person for the international marketing directors in the field of analyst communication.- Cooperation in terms of preparation, organization and execution of the analyst summit (annual event with the global most influential industry analysts and the management board of T-Systems)- Self-contained editing of important analyst publications- Planning and execution of Case Studies (Analyst publications about reference projects of T-Systems)- Execution of analyst briefings (analyst presentations of T-Systems solutions, portfolio elements and strategy in cooperation with portfolio experts and the management board) Show less

• 

  Adobe

  Oct 2011 - May 2021

  Account Director | Head of Client Services for Advertising Cloud (SAAS) Central EMEA· Managing a Search & DSP Account Management Team (4 FTEs)· Built and developed a winning AM Team including university graduates and experienced AMs· Responsible for XXX million € client budgets per year· Help clients drive business and exceed their goals. Drive business to hit and exceed company goals· Manage an existing book of business, drive renewals and expand with existing clients(cross & upsell into other AdCloud solutions or DX products)· Close collaboration with Sales, CSM, ACS, Tech Ops, Engineering, Product and Management· Manage client or internal escalations from beginning to solution· Analyse, report, forecast and present the development of the business and region to top management· Presenter in All Hands Meeting, fairs and Ad Cloud events· Sales, Pre-Sales and Solution Consulting support to drive business· Constantly challenge status quo to improve efficiency and productivity of the team Show less · Help clients drive business and exceed their goals through proactive account management· Responsible for top clients of the Central EMEA region and ensuring the delivery of campaigns on time, ROI goals and budget· Manage XX million € client budgets per year· Team lead since January 2018 (4 FTEs)· Hire, onboard and train new team members and help them to become successful in the Ad Cloud Team· Drive customer engagement and secure renewals through close collaboration· Grow business through expansion of existing clients as well as cross and upsell· Close collaboration with Sales, CSM, ACS, Tech Ops and Product teams to drive client satisfaction andproduct development· Build long term client relationships by establishing trust and credibility Show less - Strengthen international client relationships through proactive account management- Ensuring delivery of campaigns on time, ROI goals and budget- Regular contact with the client regarding performance and new product features- Providing clients with strategic insight- Work with Account Management and Sales teams to explore and identify opportunities for growing client revenue and product engagement- Contributing to helping to win new accounts- Contribute to onboarding and training of other team members- Representation at industry events and tradeshows- Close collaboration with Engineering and Product Management to drive product innovation- Adobe Media Optimizer for Social (Facebook Advertisement)- Main contact for any product related issues for Yandex Show less

  • Account Director Central Europe - Adobe Advertising Cloud

    Nov 2018 - May 2021

  • Senior Account Manager

    Apr 2017 - Oct 2018

  • Account Manager

    Oct 2013 - Mar 2017

  • Associate Account Manager

    Oct 2011 - Sept 2013
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  Acrolinx

  Sept 2021 - now

  Senior customer success manager

  I build, maintain, and leverage strong relationships with business decision makers within Top Tier Enterprise Accounts in EMEA & Japan to influence customer success, the overall account growth, and the adoption of Acrolinx.• I am responsible for the full customer lifecycle of my clients starting from onboarding to renewal as well as up- and cross sell• Continuously drive value and support customers in achieving their business and departmental goals through strategic collaboration and success planning• Promote adoption and customer satisfaction to secure full contract renewal• Represent the “Voice of the Customer” within Acrolinx, document business-value driven customer success stories and shared practices• Close collaboration with Sales, Solution Consulting, Support, Engineering, Product, Finance, Legal and Management Show less