Experience

• 

  Interparcel australia

  Jun 2013 - Apr 2018

  Led a dynamic customer service team, fostering a positive work environment and driving exceptional service delivery. Streamlined processes to improve efficiency and customer satisfaction. Provided top-notch customer service, handling inquiries and resolving issues promptly. Maintained a high level of professionalism and customer satisfaction.

  • Team Lead @ Interparcel Australia

    Jun 2016 - Apr 2018

  • Senior Customer Service Representative @ Interparcel Australia

    Jun 2013 - May 2016
• 

  American express

  Apr 2018 - Sept 2020

  Empowered teams to unlock their full potential and achieve outstanding results. Led coaching initiatives and fostered a culture of continuous improvement. Delivered exceptional customer care and ensured a seamless experience for American Express cardholders. Resolved inquiries and built strong customer relationships.

  • Value Generation Coach @ American Express

    Feb 2020 - Sept 2020

  • Customer Care Professional @ American Express

    Apr 2018 - Feb 2020
• 

  Interparcel australia

  Sept 2020 - Dec 2021

  Senior sales executive @ interparcel australia

  Drove business growth through strategic business-to-business (B2B) sales. Leveraged software as a service (SaaS) solutions to streamline operations and enhance client success.

• 

  Clearer.io

  Jun 2022 - now

  Working with a number of leading Shopify Brands Globally incl Alo Yoga, YETI, FashionNova, Taylor Swift, Waterdrop, Vuori

  • Senior Account Executive

    Jan 2024 - now

  • Account Executive APAC @ REVIEWS.io

    Jun 2022 - Jan 2024