Experience

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  Efg retail services

  Oct 2007 - Jan 2008

  Credit analyst
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  Unicredit

  May 2008 - Apr 2012

  • Senior Specialist Accounting & Finance with Italian

    Apr 2011 - Apr 2012

  • Junior Specialist Accounting & Finance with Italian

    May 2008 - Apr 2011
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  Hypovereinsbank - unicredit - deutschland

  Apr 2012 - May 2014

  Product specialist

  Incumbents provide operational support of the business processes related to production and accounting management of Core Banking.Incumbents cooperate, consult and manage the knowledge transfer to the business units and product factories connected with the operational activities within the functional scope of the unit. These include among others: branch administrative support (auditor certifications, current accounts, accounting checks, electronic banking, opening of online accounts , tax collection, utilities/miscellaneous debits and credits, currency reporting), cash desk & wholesale distribution services (centralized cash management, payments of retailing and distribution industry), cheques and drafts (cheques Overseas and Italy, safety deposits, bills and papers), master data management (master data of banks and institutional customers, master data for Italy, anti-money laundering, central risk), land registry entries, middle office (middle office transactions ordered by customers), legal and fiscal investigation (legal investigations and tax assessments, management of attachment and garnishment procedures).Key Tasks & Responsibilities:• responsible for activities requiring a higher level of technical competences in the Core Banking processing area;• leverages own experience and knowledge of the process tocoordinate a team;• works on projects aimed at improving team activity;• monitors team performance, is first point of contact regarding all technical matters, sets prioritiesand manages daily activity of the team;• responsible for team score results. Show less

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  Unicredit bank austria ag

  May 2014 - Aug 2020

  Lead process optimization, regulations and procedures development, new products and systems implementation, in agreement with business units and functions with focus only on the activitiespreform for Unicredit Bank Austria.Supported development, prioritization and execution of performance improvement projects, employing LEAN, Six Sigma and similar methodologies for process improvements.Built advantageous and productive relationships with stakeholders, establishing trust and collaboration with outside organizations.Guided teams through project completion, coordinating data gathering, analysis, solution development and implementation.Identified, developed and implemented necessary process improvements for key initiatives.Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies and procedures.Collaborated with upper management to drive strategy and implement new processes.Assessed business processes and identified ways to boost improvement.Mapped processes to holistically examine business flow and identify improvement opportunities.Analyzed and assessed functional and organizational activities.Main achievements:1. OTM Application:Pan-European project aim to centralize data in all countries where Unicredit Services is present. I was named SPoC for the processes that were done for Unicredit Bank Austria. There were more than 3200 procedures analyzed, mapped and integrated in the new application in less than 6 months.2. Automation of accounts signature, data integration and standardization.3. Anti-money laundering process redesign. Show less Roles and competences:Issuing daily, weekly and monthly activity reports and analyzing the data obtained from the point of view of productivity, efficiency, SLA, SPT, error rates, targets, monitoring team’s performance for all activities managed;Perform various analyses to determine the resources allocated on the activities performed within the team;Together with the Head of Office and Head of Competence Center evaluate business opportunities for the bank products released by the office;Collaborate with other functions in order to improve the process and maximize its efficiency/effectiveness;Technical expert in Master Data Management support area;Point of contact for process optimization, procedure development for Master Data Management Austria RO;Achievements :• IT initiatives:1. Create and introduce new forms to be used in Unicredit Bank Austria. in order to maximize the efficiency of end to end process;2. Process Key definition and implementation within used application;3. Application input automation4. Escalation Automation5. Automatic e-mail generation • Active Involvement in Projects:1. Application improvement: analyse, design, documentation and testing 2. Internation digitalization project: Procedure design;3. Client Consent Project (GDPR);• Other achievements: 1. Transfer Master Data Management activities from Austria to Romania;2. Application Tool administrator for Master Data Management Austria RO; 3. Create a Database that gathered all data (productive and non-productive) resulting in a Summary Report mandatory for analyzing KPIs; 4. Technical point of reference within Master Data Management office;5. Process architect: redesign all process mapping for Master Data Management Austria RO. Show less

  • Product Expert

    Jun 2019 - Aug 2020

  • Product Specialist

    May 2014 - Jun 2019
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  Unicredit

  Aug 2020 - now

  Key Responsibilities:- **Process Optimization**: Lead cross-functional teams to analyze, identify, and improve key business processes across various departments, ensuring alignment with Unicredit's strategic goals.- **Data-Driven Insights**: Utilize data analysis and performance metrics to identify areas for improvement, develop data-driven strategies, and create actionable insights that enhance decision-making.- **Continuous Improvement**: Drive a culture of continuous improvement by implementing Lean Six Sigma principles, methodologies, and tools to reduce waste, improve efficiency, and enhance overall business performance.- **Change Management**: Collaborate with stakeholders to define, plan, and execute process improvement projects, effectively managing change by ensuring smooth transitions and adoption of new processes.- **Automation and Technology Integration**: Identify opportunities for automation and digital transformation, integrating cutting-edge technologies to streamline workflows and enhance operational excellence.- **Risk Assessment and Mitigation**: Assess potential risks associated with process changes and develop mitigation strategies to minimize disruptions to ongoing operations.- **Quality Assurance**: Implement quality control processes and ensure compliance with industry standards, certifications, and regulatory requirements.- **Team Leadership**: Provide guidance and mentorship to team members, fostering a collaborative and high-performance work environment. Show less Lead process optimization, prioritization and execution of performance improvement projects, employing LEAN, Six Sigma and similar methodologies for process improvements.Built advantageous and productive relationships with stakeholders, establishing trust and collaboration with outside organizations.Guided teams through project completion, coordinating data gathering, analysis, solution development and implementation.Identified, developed and implemented necessary process improvements for key initiatives.Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies and procedures.Collaborated with upper management to drive strategy and implement new processes.Assessed business processes and identified ways to boost improvement.Mapped processes to holistically examine business flow and identify improvement opportunities.Analyzed and assessed functional and organizational activities. Show less

  • Business Process Improvement Specialist

    Jul 2023 - now

  • Business Process Improvement Professional

    Aug 2020 - Jul 2023