Experience

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  Cellular services

  Sept 1998 - Feb 2005

  Broker manager / retail development & operations manager, cellular services (1998 – 2005)
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  Meteor mobile communications

  Mar 2005 - Oct 2009

  This was a key position in my professional development, where I successfully trebled Meteor’s business during a strategic partnership agreement with 3G Mobile. In this respect I collaborated as part of an expert team to lead market research, brand and retail concepts, marketing, and expansion of the retail footprint. Working with all facets of the organisation, from customer care to technology, sales and finance, I played a key role in development planning and achieved consistent results, such as exceeding the mystery shopping target by 45%. My role also included developing staff training and managing the relaunch of eMobile broadband in Ireland.Key areas: marketing, strategy, relationship building Show less

  • Partnership Development Manager

    Oct 2007 - Oct 2009

  • Dealer Development Manager, Meteor Mobile Communications, Dublin (March 2005 – October 2007)

    Mar 2005 - Oct 2007
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  Eir ireland

  Oct 2009 - Feb 2011

  Utilising outstanding commercial insight, operational expertise, and an empowering style of management, I led the development of the eMobile retail network across Ireland. This involved putting all systems and processes in place with respect to sales and setting teams up for success with proactive training and development. I drove a sales-orientated culture, created KPIs, and used strong analytical skills and market insight to provide feedback to the sales director and product teams.Key areas: country manager, sales management, multi-site leadership Show less An exciting and highly rewarding project management position, with senior responsibility for managing the rollout of the eMobile branch network through all stages. This involved managing a significant budget, identifying sites, managing fit outs through all phases, and store launches. I worked cross-functionally with Training and HR on recruitment and selection, ensuring the right team fit and thoroughly trained personnel. In this capacity I thrive in the multifaceted nature of the role, using first-rate coordination skills to manage all resources, adeptly liaising with project stakeholders and driving the achievement of projects on time, to specification, and within budgets.Key areas: project management (Prince 2), budget control, store launches Show less

  • National Retail Sales Manager

    Sept 2010 - Feb 2011

  • Project Manager

    Oct 2009 - Sept 2010
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  Elavon, inc.

  Oct 2011 - May 2012

  Partner channel sales manager (maternity cover)

  During my time with Elavon, I leveraged advanced relationship management skills, tenacity, and a tactical approach to develop channel sales through key resellers. Hugely focused on delivering on sales targets and KPIs, I provide support to the team and directly to partners to maximise sales. My role encompassed extensive cross-functional collaboration, including travel across Europe. Proactive in developing opportunities for growth, I drove sales and successfully overachieved on commercial objectives. There was also a key stakeholder engagement aspect to this position, keeping a good flow of information through reporting, leading meetings, and working cross-functionally.Key areas: partner sales management, leadership, performance monitoring Show less

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  Fmi ireland

  Sept 2012 - Jun 2020

  Account director

  A core member of the senior management team, where I played a key role in business expansion, process improvement, and increased customer satisfaction levels. Successful in increasing revenue and margins, creating innovative strategies to win business and maximise account values. Worked with leading businesses such as Dunnes, Nespresso, the Musgrave Group, Virgin Media and Electric Ireland, leading high-performance teams to consistently exceed targets. Highly successful in this role, winning new business and channels, doubling several accounts and maintaining high-value relationships in multiple industries.Key areas: account management, business development, process improvement Show less

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  Canon

  Feb 2021 - now

  Key account manager