Experience

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  Dermaglow beauty & wellness spa

  Feb 2012 - now

  Operations manager

  Key Responsibilities:Oversaw daily operations across multiple clinic locations, ensuring consistent delivery of high-quality aesthetic and skincare services.Developed and implemented operational policies and procedures to enhance efficiency and patient satisfaction.Managed a team of healthcare professionals, including hiring, training, and performance evaluations to maintain a high standard of service.Collaborated with the marketing team to develop and execute strategies to increase clinic visibility and attract new clients.Ensured compliance with all healthcare regulations and standards, maintaining a safe and welcoming environment for patients and staff.Achievements:Spearheaded the expansion of clinic operations from Bangkok to Phuket and Chiang Mai, significantly boosting overall revenue.Introduced a new patient management system, leading to improved appointment scheduling and a substantial reduction in wait times.Launched innovative service lines, such as advanced laser treatments and bespoke skincare regimens, resulting in a marked increase in client retention.Established key partnerships with local businesses and wellness centers to enhance community outreach and client engagement.Awarded the "Best Aesthetic Clinic" in the region for operational excellence and outstanding patient care in 2019. Show less

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  Prime aesthetics group

  Apr 2015 - now

  Director of business development

  Key Responsibilities:Led business development initiatives for regional expansion.Developed strategic plans for market penetration and growth.Oversaw new clinic launches and ensured regulatory compliance.Managed budgets and performance metrics to achieve goals.Achievements:Expansion: Opened 5 new clinics, increasing market share by 20%.Franchise Development: Launched franchise model, securing 4 franchise agreements.Partnerships: Established partnerships with top hospitals, expanding the referral network by 15%.Market Penetration: Implemented marketing strategies boosting new patient acquisitions by 30%.Operational Efficiency: Introduced a new patient management system, reducing wait times by 40%. Show less