Experience

• 

  Egret holdings, llc

  Jan 2002 - Mar 2023

  President

  Managed family real estate holdings. Duties included accounting and budget management, lease negotiations, risk management, compliance, tenant relations, vendor and contract management.

• 

  Adviatech corp.

  Feb 2009 - Aug 2018

  Writer

  • Wrote features on technology news stories for a non-technical audience for Bigger Law Firm magazine (print).• Researched and wrote law firm website copy explaining complex legal topics to a general audience.• Wrote blogs providing original analysis of trends and news pertaining to clients’ specific fields of legal practice.• Created persuasive website copy including mission statements and attorney biographies.• Wrote press releases for law firms detailing firm achievements and events. Show less

• 

  Hillsborough county

  May 2016 - Jun 2023

  Technical writer / knowledge manager

  During my seven years at Hillsborough County, I took on several overlapping roles. (Listed in decreasing amount of experience.)Technical Writer | May 2016 - June 2023• Wrote articles for technical and non-technical audiences, including software instructions, administrative procedures, and troubleshooting.• Created visual aids to enhance written content including annotated screenshots and short videos.• Collaborated with SMEs across business groups to continuously improve documentation of on-premises and cloud SaaS software.• Collaborated with software engineers in an Agile practice to deliver timely updates to documentation.Knowledge Manager | July 2019 - June 2023• Led the development and maintenance of a ServiceNow knowledge base (KB) with hundreds of articles and thousands of users.• Developed and delivered training of authors in ServiceNow to ensure platform understanding and procedural adherence.• Delegated writing assignments to authors, ensuring timely publication and updates according to procedure.• Edited submitted documentation to improve accuracy, style, and clarity.• Developed and implemented knowledge management (KM) policies and procedures including the development of a style guide.• Utilized reader and SME feedback to continuously improve upon article accuracy, style, and clarity.Microsoft Teams / SharePoint Administrator | Nov 2018 - June 2023• Documented end user and administrator functions of Teams and SharePoint to improve user self-service and procedural adherence.• Developed and conducted instructional sessions for Teams, SharePoint, and other Microsoft 365 products. • Created and maintained SP sites and document libraries for various depts.ServiceNow Administrator | May 2022 - June 2023• Administered the IT Service Management module of ServiceNow.• Created and updated workflows to reflect business processes.• Created and updated form language and user experience (UX) content for clarity and ease of use. Show less

• 

  Proedit

  Jun 2024 - Aug 2024

  Contract technical writer

  • Wrote and edited highly technical manufacturing documentation on an aggressive and binding deadline, exceeding client’s expectations.• Worked closely with engineering SMEs to ensure accuracy, readability, and completeness.

• 

  Cisco

  Feb 2025 - now

  Contract technical writer

  • Maintained a knowledge base of 2000+ articles with an audience of 90k+ global Cisco employees.• Worked with SMEs to ensure adherence to style guide, troubleshoot HTML formatting issues, and clarify and communicate processes.