Experience

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  Pi sigma epsilon marketing fraternity, delta tau

  Sept 2010 - May 2012

  Vice president of marketing
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  Ul solutions

  Aug 2012 - now

  Responsible for the management of the Field Client Services team and providing technical support to the entire Specialty Field Engineering Organization. Fostering the maintenance and growth of existing client relationships, assisting Field Business Managers in developing new client relationships, and monitoring/promoting efficiencies within the department. Participated in planning of goals, objectives and operations of UL in support of the senior leadership. Collaborated with the Global Commercial and Customer Care organizations and COU teams for alignment of processes. Supported and provided feedback to global alignment initiatives for Client Services as a representative of the Field organization. Served as a sensing function to the leadership team when challenges/opportunities/market changes/etc. affect customers and industry segments. Show less As one of the North American Operations Leaders in Global Market Access (GMA), I value the continuous opportunities to draw upon my project management and sales management experience.With managerial responsibilities of half of the GMA North America team, I welcome the opportunity to provide motivation, support and business management guidance each day. My passion is to empower colleagues in their work and encourage them to build upon their current skillsets in business.In addition to people leader management, I take part in key initiatives for the Global Market Access team to continue building a successful and impactful GMA service for our customers. In coordination with the Regional Operations Manager and my counterpart in Operations Leadership, we drive our team to meet annual revenue targets each year through consistent reporting and project management. We are in constant pursuit to maintain a competitive market relevancy through our service offerings and we are always adapting to deliver impactful customer partnerships. Show less A unique opportunity to pioneer the program management initiative in Consumer Technology at UL. I worked with the Regional Operations Manager and one other Project Manager to kickstart the new program. We researched and developed a process using strategic project management guidelines.We implemented a pilot program to run the program management through to identify successes, gaps and opportunities for program development. Within running the pilot I managed a $250K+ project with a key customer introducing a new and innovative product. The project incorporated multiple UL standards (including new and innovative), key industry experts, and multiple timezones including international offices.I conducted weekly teams meetings followed with report snapshots of weekly milestones, risks, timelines and successes. My project was managed across Powerpoint, Excel and Microsoft Projects allowing for further self-development in these platforms. Leveraging the Gantt chart and critical path through Projects as well as sample and documentation tracking in Excel allowed for a transparent and organized project management service. My weekly reports in Powerpoint provided a thorough and summarized review for the internal and external stakeholders. I managed the stakeholders in weekly calls keeping the team on track with an agenda and a focus on productivity.After my time in Project Management, I was promoted to an Operations Leader within the same group at UL. Show less Management of 150+ commercial appliance customers throughout the Northeast and parts of the Midwest. Primary specialization in UL (US) and cUL (Canada) product safety certification as well as sanitation certification (to NSF standards). Secondary specialization in global/international market certification, energy efficiency, performance/reliability engineering and cyber security.My day-to-day involved engagement with clients in face-to-face meetings throughout my Northeast and Midwest territory. I enjoyed building relationships with my customers as well as taking the time to establish trust and understand their needs in the TIC industry. In turn, I always made a habit of walking the manufacturing floor to gain a further appreciation of my customer's business and product.This time in Market Development Management was pivotal in my career, as it allowed me to develop a core foundational skillset. I learned how to self-manage and hold myself accountable in a fast paced career with competitive monthly sales targets. I developed strategic territory plans by leveraging sales analytics through Microsoft Dynamics. I recognized the importance of customer retention while maintaining a balance of new customer development. I understood how to research and build a portfolio for my customer base, in turn providing impactful meetings with market strategy and industry knowledge. Time management and logistics were essential as I coordinated multi-meeting days and weeks, traveling up to 40-50% of the month in multiple states and customer facilities. Customers enjoyed my authentic sales-style as well as my ability to navigate internal resources for complex problem solving. Throughout my sales career I took part in foundational and creative sales training including: FranklinCovey, Miller Heiman (Conceptual Selling), Pinnacle Performance and JM Perry. Show less Managed the internal sales process for two major territories within North America. Became efficient in Oracle and Lotus Notes, while simultaneously developing knowledge in UL services. Generated new accounts, quotes and contracts within Oracle. Managed communication between engineers and clients during the quoting process, and delegated projects accordingly. Due to my noticeable work ethic and strong communication skills with clients and UL engineers, I was promoted to Market Development Management after one year as an Inside Sales Representative. Show less

  • Sales Operations Manager - Sales Incentives

    Oct 2024 - now

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    Jun 2023 - Oct 2024

  • Operations Leader

    Aug 2020 - Jun 2023

  • Project Manager

    Oct 2018 - Jul 2020

  • Market Development Manager / Sales Executive

    Apr 2014 - Sept 2018

  • Inside Sales Representative

    May 2013 - Apr 2014

  • Customer Service Professional

    Aug 2012 - May 2013