Karla Vásquez

Karla vásquez

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location of Karla VásquezSan Salvador, San Salvador, El Salvador
Phone number of Karla Vásquez+91 xxxx xxxxx
Followers of Karla Vásquez454 followers
  • Timeline

    Jan 2015 - Sept 2021

    Workforce Real Time Analyst

    Teleperformance
    Nov 2021 - May 2023

    Workforce Management Analyst

    Webhelp OneLink
    Current Company
    May 2023 - now

    WFM Sr. Analyst at Dollarcity/Dollarama

    Dollarcity
  • About me

    WFM Sr. Analyst at Dollarcity/Dollarama

  • Education

    • Pcvo

      2020 - 2021
      2.2 dutch/flemish language and literature 2.2 level
    • Escuela americana el salvador

      2013 - 2015
      Bachelor's degree english 3 years
    • Universidad dr. josé matías delgado

      2016 - 2021
      Economics
  • Experience

    • Teleperformance

      Jan 2015 - Sept 2021
      Workforce real time analyst
    • Webhelp onelink

      Nov 2021 - May 2023
      Workforce management analyst
    • Dollarcity

      May 2023 - now
      Wfm sr. analyst at dollarcity/dollarama

      I am specialized in creating call flow projections based on historical trends. My main responsibility is to calculate the optimal staffing levels for operations, aiming to maximize resource efficiency. Additionally, I design strategic schedules for the team, always focused on optimizing operational performance.I consistently generate reports based on daily advisor behavior, providing valuable recommendations to the Support Center. I maintain a continuous focus on improving efficiency while ensuring high-quality call interactions. Show less

  • Licenses & Certifications

    • Supply chain planning

      University of california, irvine division of continuing education i coursera
      May 2023
      View certificate certificate
    • College-level statistics course

      Udemy
      Mar 2023
      View certificate certificate