Experience

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  Cincinnati bell information systems

  Jan 1996 - Jan 1998

  Senior manager, information systems and technology

  Managed eight developers in the successful delivery over 50K hours of high-quality features in concurrent releases and provided 24x7 on-call support of the production system.

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  Convergys information management group

  Jan 1998 - Jan 2000

  Senior manager, information systems and technology, y2k project

  Orchestrated activities of 45 Year 2000 project managers. Ensured the on-time delivery of project and contingency plans; collaborated with the legal department on external client communication document review. Experienced zero Y2K failures.

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  Convergys information management group

  Jan 2002 - Jan 2002

  CONTINUOUS IMPROVEMENT PROCESS & ORACLE DBAS; Led DBA development and process support teams to improve the performance associated with the company's flagship billing product. Facilitated internal and external communications, managed client expectations, and held staff accountable for the successful implementation of process improvements. Specifically selected to provide the rigor and drive needed to elevate the performance of a technical writing team. Utilized energy and direction to improve the metrics, quality, and timeline delivery of documentation related to IMG products.

  • SENIOR MANAGER

    Jan 2000 - Jan 2002

  • SENIOR MANAGER

    Jan 2002 - Jan 2002
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  Convergys information management group

  Jan 2004 - Jan 2011

  Directed the complex delivery and production support of Convergys products. Managed by influence the actions of 10 to 20 team leaders, spurred the accomplishment of projects valued at $12M, and achieved positive bottom line impact on multiple organizations. Easily grasped client requirements and provided unique, customized solutions to meet client needs. Conveyed estimates of cost implications associated with development and guided teams through the subsequent design, development, testing, and implementation. Leveraged exceptional leadership skills to successfully overcome challenges associated with execution of multiple simultaneous testing environments. Established a 24x7 bridge conference call to provide status reports every 3 hours and assigned shift managers to mobilize resources in the event of outages and emergencies. Effectively drove an aggressive timeline to completion. TRACEY TEBELMAN - PAGE 2Utilized superior time management skills to develop agendas for monthly client on-site meetings and drove follow through on identified items under tight time constraints. Facilitated weekly conference calls for China, India, and the US and served as the focal point for client status updates. Oversaw resource hours and budgetary impact. Provided financials to the management team, evaluated reported information and the need for additional hours; provided approval as appropriate. Show less APPLICATION SOFTWARE DEVELOPMENT (2004-2008)Directed 10 to 32 domestic and international developers and project managers in the successful development of over 100K hours of high-quality features in concurrent releases and provision of 24x7 on-call support of the production system. Created design documents, developed coding and software, and provided unit testing and on-site support throughout testing phases and implementation in client environments.Proactively managed project and staff performance; ensured appropriate resource allocation, cascaded direction downstream to assigned developers, and spurred completion in partnership with a project manager direct report.Requested by leadership to manage special projects requiring tenacity and energy to complete. Show less

  • SENIOR MANAGER, INFORMATION SYSTEMS & TECHNOLOGY, RELEASE MANAGEMENT

    Jan 2008 - Jan 2011

  • SENIOR MANAGER

    Jan 2004 - Jan 2008
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  Convergys relationship technology management

  Jan 2008 - Jan 2008

  Project manager ii

  Gained project management experience in product marketing and sales team training. Developed internal and external communications plans for the closing of a newly acquired company. Successfully generated 50 new leads at the 2008 SpeechTek Exposition. Collaborated with the director of marketing and corporate communications in the creation of a new product line portfolio for dissemination, resulting in positive responses and business opportunities. Acted on results of customer satisfaction surveys; guided the development and implementation of action plans to improve survey scores throughout the organization. Show less

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  Convergys information management group

  Feb 2011 - Oct 2011

  Oracle dba senior manager

  Evaluate processes, tools, resources, and services to devise and implement upgrades required to maintain exceptional products and client support. Formulate new processes to incorporate technological advancements and achieve increased levels of efficiency with reduced staff. Manage a team of Oracle DBAs in domestic and international locations in support of production and testing environments for high volume open system accounts.Exercised a high degree of autonomy and authority to make and implement decisions. Utilized information gathering skills and strong knowledge base to determine optimal approaches to client support in production environments. Reduced the number of missed Service Level Agreements by 60%; saved $300K in penalties. Consulted with clients and evaluated testing environments to maintain functionality throughout growth; provided recommendations to meet needs within budgetary constraints. Partnered with technical staff to gather information; served as the company's voice to the client.Successfully managed processes and staff associated with issue turnaround, maintenance windows, release implementations, and system. Gathered metrics and implemented course corrections to achieve consistently high levels of productivity and minimal client disruption. Facilitated problem resolution through exceptional internal and external communication. Applied technical acumen in collaboration with interdisciplinary staff and vendors to perform root cause analyses; reported on implementation of corrective actions in layman's terms to clients. Honed a highly skilled technical team to greater levels of efficiency and achievement. Promoted professional development opportunities, engaged in regular feedback, and received high ratings from direct reports as a result of unfailing attention to people management. Show less

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  Fifth third bank

  Sept 2011 - Oct 2020

  Responsible for managing staff that support WAS, IHS, IIS, JWS, and Apache platforms on AIX, Linux, and Window servers. Act as the Agile Infrastructure Liaison to the Enterprise Data Office (EDO) and Commercial IT organizations. Managed a yearly budget of $1.2M for staff and software licenses with an annual savings of 2%. Implemented Self-Service for WAS tasks for applications teams to reduce 40% of the support time spent by my organization. Continue to implement Agile within my organization. Show less

  • Vice President - Infrastructure Services Manager – Enabling Tech & Agile Infrastructure Liaison

    Oct 2018 - Oct 2020

  • Vice President and Manager, Enterprise Data Management (EDM) Database Administration

    Sept 2011 - Oct 2018
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  Fifth third bank

  Oct 2020 - now

  Vice president - director technology engineering – enabling technology/middleware

  Responsible for managing staff that support WAS, IHS, IIS, JWS, and Apache platforms on AIX, Linux, and Window servers. Managed a yearly budget of $1.2M for staff and software licenses with an annual savings of 2%. Implemented Self-Service for WAS tasks for applications teams to reduce 40% of the support time spent by my organization. Continue to implement Agile within my organization.