Experience

• 

  Joyce leslie

  Dec 2009 - Jan 2014

  Key holder

  • Manage a staff of 15 employees• Assist with customer service and with customers to ensure client satisfaction• Manage / control inventory and bank reconciliations• Training of new hires on SOPs and customer service expectations• Organize merchandise and create displays on the sales floor• Complete the manifest on the truck each morning and checking it in.• Promoted from Cashier to Desk Manager to Key Holder within four years

• 

  The coca-cola company

  Jan 2014 - Apr 2014

  Marketing intern

  • Assisted account development manager in conducting regional analysis for the RED Survey (Right Execution Daily). This survey’s metrics measured each account for its product visibility score to help increase sales• Responsible for the creation of point of sale advertisements for sponsored promotional events of clients such as Susquehanna Bank Center and Brunswick Zone• Client liaison for the Creative Activation Department’s special event division. Responsibilities included customer design creation / design selection process for sponsored events• Created PowerPoint presentations to inform supervisors and customers about current marketing programs Show less

• 

  Daymon worldwide

  Jul 2014 - Sept 2018

  Business manager

  • Manage various seasonal GM (General Merchandise) accounts and oversaw the operational function and product development process from conception to execution which collectively generated $40MM• Communicate daily with our global and domestic supplier base to review and analyze quotes, track purchase orders, and ensure production timelines are executed properly• Spearheaded market shops to analyze current market trends and proactively collaborate with our design team to customize designs based on retailer's needs• Presented trend and design to our retailer for each category to receive feedback for next steps in product design and quoting process• Collaborated with our global vendors to review product development projects providing feedback and approvals of preproduction samples ensuring the cost VS value equation is in alignment with the retailers needs• Work in tandem with our creative team on our client's private brand packaging • Analyze reports from several databases to cross reference and provide updated forecasts per customer on a monthly basis.• Conceptualized and implemented a tracking report to share with buyers to increase communication for orders in transit and proactively solve any shipping issues• Partner with our Quality Assurance team to follow up with suppliers on factory information, 3rd party inspection, test reports, and BSCI audits• Promoted from Import Project Manager to Associate Sales Manager to Business Manager within three years Show less

• 

  Intertek

  Sept 2018 - Oct 2019

  Business development manager

  • Responsible for developing new business opportunities by sourcing new clients to provide testing, inspection, and certification services to retailers, brands, and manufacturers within the Consumer Goods Industry• Manage and drive additional revenue for assigned existing accounts• Serve as a liaison between customers and Global Account and Operations Team to ensure we are meeting customers deliverables and expectations along with resolving any business issues• Create and deliver presentations to existing and prospective clients based on their needs and Intertek’s services• Responsible for the completion of proposals which outlines pricing and timelines for a potential new customer• Own and manage the SOP development for a new customer and provide full support through the on-boarding process• Submit activity, forecast, and any business intelligence through our CRM system to inform the status and updates of our sales efforts to stakeholders within the organization• Attend trade shows to network within the industry and develop new leads to generate additional revenue Show less

• 

  Chelten house products, inc.

  Oct 2019 - now

  • Customer Relations Manager

    Dec 2022 - now

  • Customer Business Manager

    Sept 2021 - Nov 2022

  • Associate Business Development Manager

    Oct 2019 - Aug 2021