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Yoana Georgieva

Yoana georgieva

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location of Yoana GeorgievaSofia, Sofia City, Bulgaria
Phone number of Yoana Georgieva+91 xxxx xxxxx
Followers of Yoana Georgieva520 followers

  • Timeline

    Sept 2014 - May 2015

    Beauty Consultant

    Premier Dead Sea Bulgaria
    Jun 2015 - Dec 2015

    Help Desk Analyst

    C3i Europe
    Feb 2016 - Apr 2017

    Customer Support Team Lead

    SBTech
    Sofia
    Apr 2019 - Apr 2021

    Senior Quality Program Specialist

    Just Eat Takeaway.com
    Current Company
    Apr 2021 - now

    Commercial Manager

    Amusnet

  • About me

    Commercial Manager at Amusnet

  • Education

    • National trade and banking high school

      -
      High school banking and insurance

      Activities and Societies: Participated in the School Fair of training firms, banks and other units under the initiative of Integrative Practical Training; Practiced as Manager of Training Bank and Training Health Insurance Fund; Organizing social events Basic knowledge of all economical studies

    • Sofia university st. kliment ohridski

      -
      Bachelor’s degree modern greek philology

      Intensive study of Modern Greek language;Practical determination and modern education;Grammar, orthography, communication skills;Basic knowledge of literature, culture and history, related to the major;

    • New bulgarian university

      -
      Bachelor's degree marketing

      Activities and Societies: Research and working on real case studies; Internships in real companies Acquiring knowledge of:Basic marketing policies' essence and purposes; Developing company progress strategies;Awareness and use of up-to-date tools for researches, marketing programs accomplishing and business solutions; Common practices and new trends in marketing

  • Experience

    • Premier dead sea bulgaria

      Sept 2014 - May 2015
      Beauty consultant

      Direct sales;Excellent customer service;Specific knowledge in the area;Thorough presentation of the products;Demonstration skills and techniques;Create and update clients profile database,keeping customer records,personal service; following up;Organizing and taking part in small events,new lines presentation;Communicating with vendors, advertising agencies;Monitoring stock levels;Cash handling,computer literacy;Team work;

    • C3i europe

      Jun 2015 - Dec 2015
      Help desk analyst

      Providing comprehensive technical support to participants in clinical trials;Resolving issues related to proprietary applications, troubleshooting or escalating to the appropriate contact/3rd party;Processing incoming telephone and e-mail requests, following all the documented procedures and quality standards;Logging the interactions in a tracking system according to the reporting requirements;Performing customer support related tasks as assigned by management;Work within Service Level Agreements,prioritization, participate in training events, corporate communication; Show less

    • Sbtech

      Feb 2016 - Apr 2017

      • Assisting customers regarding company products or services, solving account problems and providing information via emails, telephone and on-line chat;• Proactive communication with customers to increase customer retention and value;• Focus on customers’ expectations and satisfaction;• Collaborate with other teams within the company to provide high-quality support; constant update about current products/promotions; escalations; follow ups;• Handling documents and files through verification and filing processes; KYC procedures and AML policies;• Mentoring new team members Show less

      • Customer Support Team Lead

        Sept 2016 - Apr 2017

      • Customer Support Representative

        Feb 2016 - Aug 2016

    • Just eat takeaway.com

      Apr 2019 - Apr 2021
      Senior quality program specialist

    • Amusnet

      Apr 2021 - now

      • Commercial Manager

        May 2023 - now

      • Account Manager

        Apr 2021 - May 2023

  • Licenses & Certifications

    • Fce, cae, certificate for successfully completed internship in bnb (bulgarian national bank)

    • Quality assurance

      The call center school
      Jun 2020
      View certificate certificate

    • The art of coaching

      The call center school
      Jun 2020
      View certificate certificate