Experience

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  Bank ocbc nisp

  Sept 2015 - Jun 2016

  Customer service assistant

  Provided excellent customer service to clients and addressed their inquiries and concerns in a timely and professional mannerProcessed transactions and assisted clients with account managementBuilt strong relationships with clients and consistently exceeded customer satisfaction targets

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  Cimb niaga

  Jul 2016 - Aug 2017

  Relationship manager

  Managed a portfolio of high net worth clients and provided personalized financial services and solutionsConducted financial assessments and recommended tailored investment and lending products to meet clients' needsConsistently exceeded sales targets and received recognition for exceptional performanceBuilt and maintained strong relationships with clients, and developed new business opportunities through referrals and networking

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  Manulife

  Sept 2017 - Sept 2018

  Bsm

  Managed a team of 15 insurance agents and consistently exceeded sales targets by 20%Developed and implemented effective sales strategies, resulting in a 20% increase in overall salesTrained and mentored agents on product knowledge, sales techniques, and customer service skillsConducted regular team meetings to review performance and provide feedbackBuilt strong relationships with clients and maintained a high level of customer satisfaction

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  Scuto gading serpong

  Oct 2018 - May 2019

  Branch manager

  Manage and oversee the day-to-day operations of a high-volume auto-detail facility.• Lead a team of 10 detailers, ensuring their productivity and adherence to quality standards.• Develop and implement effective sales and marketing strategies to increase customer base and drive sales.• Train new employees and ensure their compliance with company policies and procedures.• Monitor and maintain inventory levels, ensuring timely ordering and replenishment of supplies and materials.

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  Glanz auto detail

  May 2019 - Mar 2022

  Operations manager

  - Managed a team of 10 individuals responsible for daily operations, including order processing, inventory management, and customer service.- Improved efficiency by streamlining processes, reducing waste, and increasing productivity by 25%.- Developed and implemented a comprehensive training program for new hires, resulting in improved customer satisfaction and a reduction in errors.- Conducted regular performance evaluations and provided feedback and coaching to team members to improve performance and enhance career development.- Monitored budgets and financial metrics to ensure the achievement of company goals. Show less

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  Otter

  Aug 2021 - Jan 2024

  - Experience in Python, Html and CSS- Successfully launched several products by leveraging my expertise in data analysis and interpretation to identify key insights that informed product development and launch strategies.Developed and implemented department-wide quality control measures, which helped to increase the efficiency of day-to-day operations.Recommended new procedures for increasing the efficiency of day-to-day operations.- Worked effectively with cross-functional teams, including product managers, engineers, and designers.- Passionate about driving innovation and growth in the tech industry. Show less Skilled in managing customer inquiries, complaints, and feedback, with a focus on building strong relationships and ensuring customer satisfaction. Expertise in using customer service platforms, such as Zendesk to manage customer requests and tickets. Strong communication and problem-solving skills, able to provide timely and effective solutions to customer issues. Ability to work collaboratively with cross-functional teams, including communicate and collaborate with different departmentsProven track record of improving customer satisfaction ratings and provide outstanding and exceptional customer service Show less

  • Product Operations Executive APACx

    Aug 2023 - Jan 2024

  • Product Specialist APACx

    Jan 2022 - Aug 2023

  • Customer Service Operations Specialist

    Aug 2021 - Jan 2022