Experience

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  Grant medical foundation, ruby hall clinic, pune

  Jul 1993 - Aug 1993

  Laboratory technician

  Was involved in the isolation and identification of pathogenic bacteria.Carried out routine pathological, immunological and antibiotic sensitivity tests. Carried out routine microbiological tests to maintain the quality of operation theatres.Was required to operate the blood gas machine as and when required.

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  Abeda inamdar college of arts, science and commerce

  Sept 1994 - Nov 1994

  Lecturer

  Taught Medical Microbiology, Industrial Microbiology, Veterinary Microbiology, Biochemistry, Pathology and Genetics to B.Sc., Microbiology students.

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  Gokhale education society's hpt arts and ryk science college

  Dec 1995 - Nov 1997

  Lecturer

  Taught Medical Microbiology and Clinical Biochemistry to Diploma in Medical Laboratory Technology students.

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  C&m group's nicholas breeders

  Jul 1996 - May 1997

  Microbiologist

  Worked in a Poultry Disease Diagnostic Laboratory and was mainly involved in the isolation and identification of pathogenic bacteria.Carried out antibiotic sensitivity tests and proposed appropriate treatment or medication.Carried out routine microbiological tests to maintain poultry water and feed quality. Worked on the development of a viral vaccine for poultry and carried out actual vaccination programmes.Did some preliminary work in poultry management.Attended a course on Mushroom Cultivation organized by Udyogwardhini (Entrepreneurship Development Academy), Nashik. Show less

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  Kbp institute of paramedical sciences

  Jan 1998 - May 1998

  Lecturer

  Taught Medical Microbiology and conducted practicals in Clinical Pathology for Diploma in Medical Laboratory Technology students.

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  Deepak nitrite ltd

  May 1998 - Nov 2001

  Research associate

  Worked on the biological and chemical effluent treatment of effluents generated during the production of chemicals and dyestuffs containing nitro aromatic compounds. Developed microbial cultures for the biodegradation of these effluents and scaled up the processes to pilot plant level.Was partly responsible for the maintenance of two large scale Effluent Treatment Plants.Worked on the development of a commercial product “Protecto”, a cresol-based anti termite and anti fungal wood preservative, from nitro aromatic wastewater. Was required to execute certain administrative duties as and when required.Did some preliminary work on pre-sowing treatment of seeds for Deepak Fertilizers.Successfully developed biodegradation methods for 90% of the effluents that were studied.50% of the processes were successfully scaled up to pilot plant level.Worked on the isolation and partial identification of one of the cultures, which is currently being used in one of the large scale ETPs.Completed a Diploma in Microsoft Office 97' from Weikfield Computer Academy in September 1998.Completed a Diploma with Distinction in Medical Transcription from Indian Transcription Group in October 2001. Show less

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  Ge capital

  Nov 2001 - Oct 2003

  Process associate

  Underwent extensive training in HIAA (Health Insurance Association of America), Medical Terminology & Effective Communication at GE Capital, Hyderabad, for 4 months (from Nov 01 to Feb 02).As a part of the pilot team, successfully transitioned the Health Insurance Claims Adjudication process from GE, Arlington, Texas, to India.Underwent extensive training in Health Insurance Claims Processing using the RIMS Mainframe at the GE Insurance Headquarters at Arlington, Texas, USA, for 4 months (Mar 02 to Jun 02).Specialized in processing CRT (Call Referral Tracking) claims. Successfully launched & maintained a website (Planet ESG) for the process. Periodically organized quality events for the team including case studies & problems requiring the application of Six Sigma methodology.Actively volunteered for GE ELFUN (a social service organization) & organized various activities like charity shows, dental camps, and recreation activities for underprivileged school children and old age homes. Show less

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  Icici one source

  Nov 2003 - Jan 2004

  Customer service associate

  Marketing activities of ICICI OneSource products.Underwent extensive training in American Voice & Accent and telemarketing of credit cards.

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  Accenture

  Feb 2004 - May 2004

  Customer service associate

  Sales & Servicing of Motor Insurance Policies.Underwent extensive training in British Voice & Accent, British Culture and Customer Relationship Management.Underwent extensive training in Motor Insurance, Data Protection Act, General Insurance Security Council & Finance Security Act and passed the respective examinations to obtain a UK underwriting license.

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  Mahindra satyam bpo

  May 2004 - Oct 2010

  Led a 3-membered team that transitioned the Supply Chain Management process from London for one of the world's leading UK-based pharmaceutical companies to establish a Supply & Demand Shared Services Capability Centre in India.Underwent extensive training on the Supply Chain process in London, UK for 3 months.Established the business successfully and developed it from scratch. This included creating a blueprint for the process, designing it based on client needs, implementing a hiring strategy, creating training & development plans, building robust governance mechanisms, identifying appropriate KPIs, putting CSAT measurements in place, managing P&L and ensuring that the business grows from strength to strength in steady state - through productivity improvements and other continuous improvement initiatives.Qualified as an “Internal Quality System Auditor” on ISO 27001 and conducted internal quality audits for Operations as well as Support processes to ensure adherence to the Quality Management System.Successfully completed a 3-day workshop on “Satyam Project Management Practices” & qualified as a “Satyam Project Management Practitioner”.Attended workshops on “The Business Challenge”, “Executive Presence” and “Ideation & Idea Generation”.Received Leadership Awards from the Logistics and Supply Chain clients in 2007 & 2008 and an award for Customer Satisfaction in the year 2009. Show less Led 3 teams for the following procurement & logistics processes: - Accounts payable process for a large integrated steel producer in the US which includes receiving invoices from suppliers, processing various types of invoices, payment of invoices & handling customer enquiries.- Service coordination process for overseeing the management of staffing fulfillment by facilitating the engagement of contingent workers for the world’s largest enterprise software company.- Transport event management services (TEMS) for one of the world’s leading pharmaceutical & healthcare companies. Developed a training program called “This or That?” aimed at helping associates understand written American text and numbers. Was awarded a Full Life Cycle Leader recognition for this.Developed a training program on “Time Management” for Associates and Team Leads. Was instrumental in designing modules on “Positive Attitude”, “Conflict Management” and “Schedule Adherence” for a corporate training program called “Developing Leaders” aimed at aspiring associates with a flair for leadership.Was instrumental in developing and kick-starting the “Insurance Beacon” aimed at creating Subject Matter Experts in the field of Life & Health Insurance. Show less Led a team of 15 associates dealing with the Medical Underwriting process for a large US-based Life Insurance company.As a Transition Manager, single-handedly transitioned the Medical Underwriting process from Hartford, Connecticut, to Mahindra Satyam BPO following Satyam’s “SMART” transition methodology. Underwent extensive training in the Medical Underwriting Underwriter Assistant function using Citrix-based applications at Hartford, Connecticut, USA for one month.Underwent training on the “Renewal Census” and “Renewal Rating” processes that involve receiving & formatting census information to come up with premium rates for existing customers. Identified the pain areas and error drivers for the Renewal Census process.Successfully completed a Green Belt project on the Improvement of Process Accuracy following Satyam’s iSTRIVE methodology. Facilitated a project to assess the team’s “Logical Thinking Capability” undertaken to train the team members on basic Six Sigma tools, applying them in an actual project and giving them a chance to enhance their skill sets as Trainers & Subject Matter Experts.Successfully completed certification courses on “Leadership Excellence for Accelerated Performance” (LEAP), “Interviewing Skills” and the “on Trac Star Certification” program for Team Leads. Show less

  • Manager

    Apr 2009 - Oct 2010

  • Assistant Manager

    Oct 2006 - Apr 2009

  • Senior Team Lead

    Apr 2006 - Oct 2006

  • Team Lead

    May 2004 - Apr 2006
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  Adp

  Nov 2010 - Oct 2014

  Manager

  Leading teams of varying sizes (ranging from 5 to 50 associates) across Hyderabad & Pune working on the operational support of 6 processes supporting US Payroll for 80+ clients.Leading the Quality Assurance team which is responsible for conducting SOC 1 (SAS 70) Audits and Compliance checks for Payroll data & voice transactions.Responsible for Service Delivery, Continuous Process Improvement (to constantly improve process quality and team efficiency) and Collaboration with the R&D team (to explore opportunities for automation).Conducted numerous Kaizen & Lean projects and mentored a couple of Six Sigma Green Belt Projects.Used basic Six Sigma & QC tools in day-to-day operations for data analysis and process improvements. Responsible for conducting Steady State and Transition State audits and conducting sessions on “An Overview of the Service Delivery Framework” and “Risk & Configuration Management”.Successfully completed a certification course on “Management Development Program”.Attended training workshops on Stellar Service, Appreciative Inquiry, Lean, Continuous Process Improvement, Situational Leadership, Operations Management & Systematic Problem Solving.Was instrumental in creating BPO Roadmaps for the Payroll Professional & Assistant Manager roles.Facilitated sessions on driving the “Respect & Dignity” culture across the organization in ADP.Designed and facilitated a training module on “India Culture – from a business perspective” which was rolled out for multiple ADP teams based out of US to reduce the cultural gap between the US & India teams. This helped immensely in building a strong communication between the two teams. Show less

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  Tech mahindra (formerly mahindra satyam)

  Oct 2014 - Apr 2019

  Responsible for overseeing a very large team of 300+ team members consisting of Pharmacists, Software Professionals, Creative & Multimedia Designers and Quality Professionals with multiple skills to provide cross sectional services across the following functional lines – Supply Chain Management, Quality Management, Medical & Regulatory Affairs, Pack Artwork Creation, Portfolio Optimization, Chemistry Manufacturing & Control and Production of Digital & Print collaterals for Pharma as well as Consumer Healthcare. The objective was to provide an optimized service for the client and help them evolve into a lean and simplified digitalized organization. Cultivated a very strong client partnership to help the account grow by farming on new opportunities.Brought about end-to-end business process simplification by initiating various projects with the aim of automation and process optimization.Supported an IT Optimization activity especially in SAP focusing on various bottlenecks as understood from the S&OP and feedback received from Customer Review Boards.Enabled Tech Mahindra to get the International Cx Vendor Excellence Award in the Bronze category in the "Customer Experience Asia Summit - 2018" held in Singapore. Show less Was instrumental in getting the Pack Artwork Shared Service process EFQM certified (with 5 stars) thus making us the third Indian entity, the first & only Indian IT Service Company and the only Artwork Studio in Asia to be rated 5 star.Applied logical & scientific approaches to reduce attrition and drive people engagement & empowerment.Received an Award for Process Excellence from the Pack Artwork Management client, a “Guru” Award from Tech Mahindra for demonstrating high level of competence in managing people and “ACE” Awards twice in a row from Tech Mahindra for being a top performer consistently over the years. Show less

  • Process Head

    Apr 2017 - Apr 2019

  • Senior Process Manager

    Oct 2014 - Jun 2017
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  Novartis

  Apr 2019 - Aug 2023

  The Artworks process is a part of Supply Chain Operations and deals with heavily regulated content that gets printed without the scope for any margin of error. This team comprises of qualified Pharmaceutical Experts, Graphic Designers, Proofreaders, and Project Managers of various seniority handling multiple products worth several million dollars. The team works on SAP S4/HANA and possesses functional expertise in Life Cycle Management, Master Data Management, Distributed Order Management, and Manufacturing Site Procurement.Brought about an exponential improvement in the overall performance of Supply Chain Operations by bringing about a positive change in the culture of the team and streamlining operations. Was instrumental in increasing productivity by 400% in less than 3 years.Identified obsolete and non-value-adding activities to bring more than 50% improvement YoY.Made bold & radical changes to the hiring and training strategies resulting in exemplary improvements in service delivery. Initiated collaborative dialogues between different entities (the project management team, the regulatory affairs team, and the artwork studios) aimed at elevating overall service levels for the end customer. Implemented a robust governance framework in the form of a Tiered Accountability model for all key sites managed through the GOCs (across Hyderabad and Ljubljana) with representation from all the Supply Chain Management functions. Through this “pod” structure, we were able to drive a lot of synergies and join the dots between the functions enabling us to get an end-to-end understanding & visibility of the overall Supply Operations. Show less Managed a team of 100+ associates working in the Artwork Operations function across multiple platforms: innovative medicines (large & small molecules), generics (Sandoz), and Cell & Gene Therapy for the Global Operations Centre (GOC) as a part of Novartis Technical Operations at Hyderabad for both Novartis owned sites as well as the External Supply Organization (Contract Manufacturers).Primarily responsible for providing leadership, strategic & operational support to the Artwork Operations team consisting of functional experts & team leaders through management of resources, service delivery, process quality, customer satisfaction, issue resolution, and stakeholder management in accordance with Novartis Values & Behaviours and the demonstration of strong leadership and role modelling skills.Ensured supply of correct Print and Packaging material to the manufacturing sites from the Markets in time for production.Involved in overseeing Life Cycle Events – Launches of new Products, Divestment initiatives, and Site transfer activities ensuring consistent and on-time supplies of medicine despite potential disruptions.Involved in Planning Activities – Working with End-to-End planners, Tactical planners, and Contract Manufacturers to ensure production plans are in accordance with what was agreed upon during the S&OP cycle.Played a key role in the NTO Transformation journey and the Artwork Harmonization Project. Also played a key role as a Culture Ambassador for the Supply Chain organization. Mentored several Continuous Improvement projects with massive operational and financial benefits delivering more than 10% savings YoY.Went through a series of leadership training programs: Coach2Blue, IMPACT, Developmental Sprint (Unbossed Leadership Experience), and Management Development Space. Show less

  • Group Head - Artwork Operations

    Apr 2021 - Aug 2023

  • Group Lead - Artwork Operations

    Apr 2019 - Apr 2021
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  Self-employed

  Aug 2023 - now

  Independent consultant

  Providing excellent consultation on Pharma Artwork Operations, Transition Methodologies, Creation & Pitching of RFPs, Setting up Global Capability Centers and Preparing Businesses for Industry Certifications by virtue of my rich experience in running complex businesses efficiently and the ability gained to see through the clutter in order to build lean & agile processes, collaborate seamlessly across functions and create a service solution for business challenges by implementing the principles of operational excellence. Shared my expertise and perspectives on the Artwork Management practices at pharma companies to help the overall strategy work of a brand design & packaging solutions agency that specializes in delivering graphic designing and workflow optimization services to some of the biggest brands across the world. Shared my insights on investment & scaling-up opportunities in pharma companies to help a technology project for the client of one of the world’s top three consulting firms and on IT Services & BPO Outsourcing in India for the client of a global management consulting firm. Contracted by a top management consulting firm as a Manufacturing & Supply Chain Subject Matter Expert for two of the world’s largest pharmaceutical companies.Invited to be a Mentor & Jury for the 1000 Women Leaders Program – the pre-finals as well as the 10% club finalists – by Jombay (a Human Resources company that has developed a Virtual Assessment Centre and a Digital Learning platform). Attended a CXO master class and mentored young leaders at Jombay’s Workplace of Winners 2-day conference at Pune. Attended the WEConnect International “Empowering Inclusion – Advancing Sustainable Value Chains Summit” at Hyderabad.Attended a Pharmaceutical Quality Symposium on Quality, Supply Chain & Advanced Manufacturing, held every two years by the USFDA.Delivered a Leadership Talk for the Supply Chain Management team of a leading specialty chemical supplier and water treatment company. Show less