Experience

• 

  Intraco limited

  Jan 2007 - Jan 2009

  Air freight deputy manager

  Process import, Export shipment as forwarder. Closely working with airline cooperation.Operating and deal with customer and making sure their products are safely delivered on time. Annual report and follow up with the market rate.

• 

  Cogetel limited (online)

  Nov 2009 - now

  Lead and supervise team member to achieve the assigned target. Churn and retain customer. Regular visit and offer better solution to ensure excellent quality provided with the service. Planning for team visiting customer by zone and category. Team player and leader. Monthly performance for Region Sale Manager to assure maximum customer satisfaction. Propose a better plan for loyalty customers. Maintained customers both new and existing, offering solution to meet customer's requirement. Keeping up performing in team to make sure customers are satisfied. Dealing with customer's complain and solve the issue and address to technical and follow up till complains are solved. Cold calling and visit existing customers to find out whether they are happy with our product/services. Raising up issue to improve team and company from customer comment. Expanding the market and market research through direct and indirect sale, assist existing customer to meet the customer’s satisfaction and dealing with primary problems and complain. Develop sale and marketing strategy. Sale forecasting. Monthly and annual report to line management.

  • Account Manager

    Nov 2013 - now

  • Retention Program Analysis

    Nov 2011 - Nov 2013

  • Senior Sales Advisor

    Nov 2009 - Nov 2011