Experience

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  Clickworker

  Oct 2022 - Aug 2023

  Quality assurance specialist

  As a Quality Assurance Specialist at Clickworker i will be responsible for reviewing and evaluating the completion of tasks submitted by remote workers on the platform. My primary goal is to maintain high standards of quality and accuracy in task execution, ensuring adherence to guidelines and client specifications.Task Evaluation: Review tasks completed by remote workers for accuracy, adherence to guidelines, and overall quality.Feedback Provision: Provide constructive feedback to remote workers to improve task performance and maintain quality standards.Quality Metrics: Monitor and analyze quality metrics to identify trends, areas of improvement, and potential issues. Show less

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  Versatile soultions

  Feb 2023 - Jun 2023

  Call center agent

  As a call center agent, my role was pivotal in providing exceptional customer service across diverse campaigns. Handling inbound calls, I swiftly addressed customer inquiries, resolved issues, and ensured satisfaction by delivering accurate information about products and services. Utilizing extensive product knowledge, I navigated through complex systems to troubleshoot technical problems and processed transactions efficiently.

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  Medical billing solutions

  Jan 2025 - now

  Credentialing associate