Experience

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  Blue financial services

  Jun 2010 - Aug 2010

  Finance trainee

  • Building relationships, earn trust and buy-in from consumers to retain loyalty.• Orders receipt and system update.• Complaints logging and tracking.• Verifications on accounts; Records Management.• Quality control.• Trends in customer calls reporting.• Tele switchboard- management.• Performed other duties as delegated by the branch manager.

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  Government of kenya

  Oct 2012 - Dec 2012

  Finance trainee - the presidency & cabinet affairs

  The Presidency and Cabinet affairs Office has a mission to provide overall strategic policy leadership and direction for effective public service delivery for the prosperity of Kenyans

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  Smep microfinance bank

  Feb 2014 - Oct 2015

  • Portfolio volume growth. • Loans and accounts authorization. • Chaired branch credit committee.• Liaison with the stakeholders/relationship management.• Management of branch staff.• Managed operational branch costs to ensure that cost to income ratios is maintained to acceptable threshold levels. • Oversight for 100% compliance to the bank policy and procedures.• Championed customer acquisition and retention at the branch level.• Promoted the bank’s corporate image at the branch level.• Composed & submitted periodic reports to the regional manager.• Provided marketing approach based on market intelligence & local area customer trends & competitor offering.• Advised management of marketing unit growth strategies and any other relevant decisions.• Facilitated the formulation, implementation, review and ensured compliance to credit strategies.• Oversighted and enhanced cross selling opportunities of various products of the Bank.• Appraised of credit proposals, post sanction monitoring of advances portfolio, monitoring of non-performing advances, policies and procedures, risk assessment etc.• Promptly resolved issues raised through internal audit team & quality assurance teams.• Performed any other duty assigned/directed by management from time to time. Show less

  • Sub Unit Manager

    Aug 2015 - Oct 2015

  • Business Development Officer

    Feb 2014 - Aug 2015
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  Family bank ltd

  Nov 2015 - Aug 2022

  • Oversight of the credit control function.• In charge of the branch loan book. • Provide leadership to the Relationship officers at the branch level. • Custodian of a comprehensive set of Credit Risk Policies and Procedures at the branch.• Prepared target audience/lead lists and sales activities plans; Documented sales activities reports. • Conducted daily sales calls from prioritized lead lists with the objective of closure. • Conducted daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products • Checked and verified the accuracy, and completeness of the documents against the checklists provide according to product lines; KYC/AML compliance requirements. Show less • Monitoring of non-performing loan portfolio/Remedial services.• Recommend restructuring, repackaging or repayment plan on past due and non-performing accounts. • Prepares credit proposals, management, internal and external reports. • Negotiates and prepares letter to borrowers on repayment or compromise proposal. • Issuing instructions on follow ups with the appointed debt recovery agents/lawyers.• Endorsed accounts to Legal Department for appropriate filing of legal action. • Provision of timely reports on the status of the assigned portfolio and recovery actions. Show less

  • Senior Relationship Officer, Business Banking

    Sept 2019 - Aug 2022

  • Business Banker

    Jan 2018 - Oct 2019

  • Remedial Officer

    Jul 2017 - Dec 2017

  • Relationship Officer, Micro banking

    Nov 2015 - Jul 2017
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  Ecobank kenya limited

  Aug 2022 - now

  Relationship manager, commercial banking

  • Create and monitor customer sales program, Product sales, wallet share and profitability.• Updating competitor data and feedback provided for product and service changes or development.• Deliver appropriate product solutions and services to customers in order to deliver at least 75% of customer’s wallet.• Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets.• Build a strong local profile for self and bank through positive involvement in community activities. Show less