Experience

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  Henna4you

  Jul 1997 - now

  Artist and owner

  Independently built a successful art business with province-wide customer base and a high profile social media presence.• Researching, registering and participating in festivals, trade shows and special events in Ontario.• Creating an employee guide book including work and safety policies relating to working outdoors.• Training new staff and scheduling and coordinating a team of employees for shows, exhibitions and events.• Producing marketing materials including flyers, postcards, website content, monthly newsletters, surveys and, blogs.• Maintaining and preparing monthly and quarterly financial records. Show less

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  Langs

  Sept 2006 - Aug 2008

  Program assistant

  • Implemented and managed the Purkinje data management system for community programs and funding reports• Solicited donations and assistance from local businesses to support various events and community programs• Organized board meetings, including meal arrangements, research collaboration, documentation, and distribution of minutes• Co-organized successful community and fundraising events, including the Annual Picnic, Christmas Lunch, Silent Auction, and Raffles.

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  Family childrens services of waterloo region

  Sept 2008 - Sept 2009

  Executive assistant fundraising & communications

  • Utilized Raiser's Edge to manage donor entries and generate reports• Developed an internal Access database to track the Adopt a Family Program (AFP) for improved efficiency and accuracy• Boosted participation in the Deck the Halls Program by 40% through effective outreach and engagement with retailers• Successfully organized fundraising events from conception to completion, including a Hockey Tournament and internal fundraising initiatives.

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  Jellytriangle graphics & web design

  Sept 2009 - Jun 2022

  Administrative assistant office manager

  • Conducted in-person and virtual training sessions for clients on website content editing and creation• Created comprehensive training manuals and videos with step-by-step instructions• Proficient in project management, written communication, report generation, and other documents using MS Office and presentation software• Improved SEO by entering client information on thousands of search engines around the world• Designed, created, and facilitated large group workshops for entrepreneurs with little or no technical knowledge or skills at the Waterloo Region Small Business Centre, including "Effective Social Media Strategies," "Creating Beautiful Graphics Using Canva," and "Using Free Online Tools and Resources for Small Businesses." Show less

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  Kin canada

  Sept 2019 - Mar 2020

  Administrative assistant

  • Utilized complex Access CRM database to enter donor details, record sales, and send invoices• Promoted 100th anniversary limited edition merchandise to all members across Canada through social media and newsletters• Arranged and coordinated travel itineraries, including airfare, accommodations, and dining for members and staff across Canada

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  Kitchener downtown community health centre

  Mar 2020 - Jun 2020

  Client services assistant primary care

  • Provided a range of reception, administrative and clerical support to the Primary Care team.• Provided support and scheduled appointments for patients with Dr’s, Nurse Practitioners, Nurses, Chiropodist and Social Workers using Practice Solutions Suite (electronic medical record software).

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  Mission crm

  Apr 2022 - Apr 2023

  Crm client happiness specialist

  • • Collaborated with Lead of Client Services to provide training and support functions for Microsoft Dynamics 365, specifically for the non-profit sector• Conducted client training on the MISSION CRM system pre- and post-implementation• Created comprehensive client guides and how-to videos/tutorials to assist clients in learning and refreshing on system functionality• Conducted end-to-end scenario testing for system functionality and implementation-specific features• Tested systems pre-UAT and post-deployment using test scenarios to ensure readiness for clients. Show less

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  Accenture

  Jun 2023 - May 2024

  Marketing specialist