Experience

• 

  Milton area school district

  Aug 2005 - May 2010

  Technology systems administrator

  - Managed over 2500 computers including imaging, software installs, security patching, etc.- Provided training for staff on computer and software- Designed, created, and managed the schools internet presence and intranet- Implemented a VOIP phone system- Moved staff to a cloud based grading system, managed staff training, managed communication to parents

• 

  Penn state university

  Jan 2011 - Jan 2020

  - Oversee the strategy and design of the client technology environment- Service Manager / Product Manager for 13 services- Create and monitor service metrics and KPIs for the services I manage- Oversee client communication strategy, including intranet, newsletter, emails, and alerts- Manage a team of technical experts, including all employee management tasks- Successfully manage a year round internship program which provides a constant supply of wage staff and has led to a number of full time hirings- Design and implement a service management data dashboard using Power BI Show less

  • Desktop Team Manager

    Jan 2012 - Jan 2020

  • Desktop Support Specialist

    Jan 2011 - Jan 2012
• 

  Army national guard

  Jul 2013 - Jul 2017

  Specialist in the 28th infantry division

  - NCO in Charlie Company of the 2-112th infantry division in the Pennsylvania Army National Guard.- Served an Radio Transition Operator (RTO) overseeing the communication for the company- Served as a supply NCO, managing company inventory and ensuring everyone has what they need for proper training

• 

  Tobyhanna army depot

  Aug 2020 - now

  Customer engagement chief
• 

  Penn state university

  Aug 2022 - now

  Adjunct professor

  Adjunct professor of graduate level class focused on technology in Organization Development industry