Mario Fioretti

Experience

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  ICI-Rural

  Jul 1989 - Oct 1989

  Project Engineer (Project Engineering Office)

  • Various tasks assigned included the sizing and balancing of air ducts for the ventilation system of a semi- automatic bagging machine, the sizing and picking of a suitable fan from manufacturer’s performance curves, the design of a walking platform for storage tanks using Australian Standard 1657-1985, optimising suitable location for a new scrubber using Autocad.Skills Gained : • New skills gained included the importance in using and being aware of various standards, manufacturer’s catalogues etc... and to keep such documentation updated and preferably in a library system. Technical specifications are very important tools when communicating with outside contractors and the emphasis is on you to provide clear and concise specifications on the product/service required. Usage of Autocad was limited but nevertheless proved to be very useful in providing quick changes and hardcopy drawings for quick results. Working in a relatively small engineering office, there is more emphasis on the individual to work on his/her own which also means responsibility. Show less

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  Warman International

  Feb 1990 - Feb 1991

  Technical Writer (ISO 9001:1987)

  • Initially hired for 6 weeks, responsibilities included the preparation of Quality Assurance Procedures complying to ISO 9001 for the Purchasing Department and Distribution Centre which comprises the Supply and Customer Service Departments as well as Store Operations. • Two Quality Assurance Procedure Manuals were written with a third one co-ordinated for the Process Equipment Department. • All Procedures were formatted and written on a wordprocessor (Wordperfect 5.1). Flowcharts and technical drawings were drawn on a PC using the Drafix CAD Ultra package. The manuals were audited by Lloyd’s register which lead to Warman International being recommended for accreditation as having a Quality System complying with the requirements of ISO 9001. • Additional responsibilities included the creation of an order drive sheet, calculating and specifying minimum distances required between drive guards, motor pulleys and ground clearances with pump bases for all different sizes of Warman pumps. • My contract was renewed three (3) times and I was offered a full time position as a Customer Service Engineer. Written reference issued from Senior Customer Service Engineer.Skills Gained : • Extensive experience in Quality Assurance and the International Standard ISO 9001 was gained including the principles of Total Quality Management (TQM). Additional skills acquired included writing and formatting formal Procedures by liaising with responsible incumbents, usage of Wordperfect 5.1 and Drafix CAD Ultra and a better overall understanding of centrifugal pumps (Reference issued on request) Show less

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  Alcatel Australia

  Mar 1991 - Apr 1992

  Technical Writer / Quality Writer / Quality Engineer (AS 3901:1987)

  • Directly responsible for the preparation of Quality Assurance Procedures for Alcatel’s Marketing, Manufacturing, Quality, Engineering, Design and Service Departments. All Procedures were written to conform to ISO 9001. • Co-ordination and final preparation of Quality System Procedures Manual (Volumes 1 & 2) for the Quality Department. • Work Instructions were also prepared for the Engineering Department. Flowcharts were created using the Apple Macintosh and McDraw software. Alcatel Australia were audited and achieved certification to ISO-9001. Skills Gained : • Familiarisation with the Apple Macintosh Computer System, McDraw Software and the use of spreadsheets for repetitive calculations involving specific Quality principles such as Reliability Analysis, Probability and Statistics, Acceptance Sampling, Statistical Process Control etc... Working directly with the Quality Department it is clear that Quality is more than having and running a Quality Management System based on ISO 9001. Quality is a technology that can be systemised and implemented in the same way as any other applied science. Show less

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  Energy Australia

  Jun 1992 - Sept 1992

  Technical/Quality Writer (AS 3901:1987)

  • Directly responsible for the preparation of Quality Assurance Procedures for the Technical Services Branch of Prospect Electricity. All Procedures were written to conform to AS 3901.Skills Gained : • Further skills were gained into the principles of Quality Management Systems based on the International Standards (AS-3901, AS-3902, AS-3903) and knowledge into application of such standards within a wide range of commercial fields (ie any contractual agreement between two parties) which can be tailored to suit individual company needs. Show less

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  Hitachi Australia Limited

  Jun 1994 - Jul 1995

  Quality Assurance Coordinator (ISO 9002:1994)

  • As an assistant to the Consultant responsibilities included the preparation of Quality Assurance Procedures & Work Instructions for Hitachi’s Sales, Accounting, Administration & Finance Departments including issuing guidance & advice on how to prepare Procedures/Work Instructions to Employees.• Overall co-ordination of HAUL’s certification process to AS/NZS ISO 9002:1994.• Final editing of HAUL’s Quality Manual.• Over the course of the project, I became conversant with Microsoft Word 2.0, Microsoft Excel 4.0 & Microsoft Powerpoint 3.0. • Training by means of seminars to educate Employees about the benefits of working within a Quality Management System to achieve Objectives and Key Results Areas (KRAs). Show less

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  Gulf Conveyor Systems Pty Ltd

  Mar 1996 - Sept 1997

  Quality Manager (ISO 9002:1994)

  • Initially hired on a short term contract to finalise Operating & Maintenance Manuals for conveyor system equipment which included the preparation of Project documentation such as Inspection & Test Plans, Summary Table of Belt Specifications, Item SpecificationTable, Trouble Shooting Table, Item Specification Table etc.• Recommendation and preparation of Maintenance, Inspection and Lubrication Schedules for conveyor system equipment such as Gearbox Units, Motors, Couplings, Conveyor Belting, Idlers etc. to facilitate the preparation of Operation Maintenance Manuals as well as providing Conveyor Maintenance Personnel a summary of all required Maintenance, Inspection and Lubrication of conveyor equipment.• Preparation of a Quality Plan for a BHP Project for the manufacture and supply of Quality Plied Rubber Belting to ISO Standards and BHP Specifications.• Offered direct responsibility (on a contractual basis) for Gulf’s Quality Endorsement Project which included Scheduling and reporting to the Managing Director including a formal presentation to Gulf Conveyor Systems on the Certification process and the benefits of preparing and working within a Quality Management System.• Preparation, review and approval of Policies, Quality Assurance Procedures, Work Instructions and Gulf Conveyor Systems Quality Manual.• Preparation and updating of Job Specifications for all employees including Performance Plans, Key Results Areas (KRAs) and responsibilities with respect to associated Quality Assurance Procedures and the Quality Management System.• Training of all employees for preparation of Gulf Conveyor Systems for pre-audit by Quality Assurance Services.• Proposal for a Training System to extend Gulf’s technical expertise to external sources for financial benefits including training of Gulf’s Project Engineers. Sales Quality Assurance Procedure prepared. Show less

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  Stadium Australia Management Limited

  Jul 1998 - Sept 1998

  Technical Writer (Design Brief-Communication)

  • Working for the Stadium Australia group and reporting to the Building Services Manager my responsibilities included the preparation of a design brief for the voice communication requirements of the Olympic stadium located at Homebush Bay. This design brief included technical requirements, which included a Private Automatic Branch Exchange (PABX), cordless telephony system and a two-way radio system. • To prepare this design brief required the liaison with major communication manufacturers such as Ericsson, Siemens, Alcatel and NEC. Skills Gained : • Better overall understanding of wired and cordless telecommunication technology including two way radio systems. Show less

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  Reckon Software Pty Ltd

  Nov 1998 - Dec 1998

  Technical Writer (User Guide Manual – QuickPOS Version 1.0)

  • Reporting to the QuickPOS Product Manager , this urgent contract required a technical writer to edit their QuickPOS User Manual. • The Manual was a 165-page document describing the features and operation of QuickPOS, a PC application designed for retailers wishing to replace cash register based technology with a computerised retail management system at the Point Of Sale (POS). • The Manual was word processed in Adobe PageMaker format and checked for grammar, punctuation, layout and spacing, style changes (ensuring consistency of headings, sub-headings etc.), readability and style changes to command instructions. Skills Gained : • An introduction to Adobe PageMaker Version 6.5, a powerful and versatile page layout software package. Show less

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  Pricewaterhousecoopers

  Dec 1998 - Dec 1998

  Technical Writer (User Guide Manual - QuickSMART Version 2.02)

  • Recommendations made for the preparation of a User’s Guide Day to Day Reference Manual for software associated with financial advising (QuickSMART Version 2.02). Report available on request.Skills Gained : • An introduction to QuickSMART version 2.02.

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  Roads & Traffic Authority

  Jan 1999 - Mar 1999

  Quality Systems Adviser (ISO 9000:2000)

  • Reporting to the Incident Planning & Traffic Operations Manager, Incident and Traffic Operations Procedures drafted complete with flowcharts linked to databases and placed on the RTA’s Intranet for certification to ISO 9001:2000.• Recommendation Report prepared for the preparation of a Fully Integrated Electronic Total Quality Management System (FIETQMS) to allow integrated management of road based transport within the new Transport Management Centre (TMC) located at Redfern. Report available on request..• Central Management Computer System (CMCS) 2-day overview course completed. This new technology will provide the new TMC with a standardised system of recording, managing and responding to incidents which when coupled with a FIETQMS will ensure the “most efficient utilization of the NSW road network while maintaining the highest levels of road safety.”• Introduction to Hypertext Markup Language (HTML 4) to transfer Procedures on RTA’s Intranet. Further use of ABC Flowcharter and Microsoft Visio Show less

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  ALSTOM Australia Limited

  Jun 1999 - Jul 1999

  Technical Writer (Technical Specifications)

  • Working within the Power Plant Operations (Energy) who are responsible for contract management of gas turbines, hydro turbines, pumps and steam turbines and has the capability to design, supply and construct power generation projects on a turnkey basis. • Technical Specifications were prepared for a Hydro Electric Power Generating Station for a water treatment plant for the Caloundra Maroochy Water Supply Board.

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  Cable & Wireless OPTUS Limited

  Aug 1999 - Dec 1999

  Quality Systems Adviser/Technical Writer

  • Initially hired to finalise a Quality Plan for the Design, Engineering and construction of a Fibre Optic cable route for the Service Delivery Projects Group (Southern Cross Project). Authored and newly formatted another three (3) Quality Plans for other Projects (High Frequency Modernisation Project).• Auditing of a Quality Plan prepared by Optus Solutions Management for a Defence Project undertaken by Boeing Australia Limited with an Audit Report prepared.• Recommendation report for the preparation of a Standard Quality Manual that identifies the MINIMUM Standards required for Fibre/Coaxial Build Projects undertaken by the Service Delivery Projects Group. • Authored, formatted and wordprocessing of Quality Manual for Service Delivery Projects Group.• Formatting, wordprocessing and authored of Inspection & Test Plans, Registers, Forms, Checklists, Reports required for the Quality Manual. Show less

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  Fioretti Tech 1

  Apr 2000 - Aug 2000

  Web Designer (HTML 4)

  Preparation of a Web site using HTML 4. The advantages of the Web site is that it allows links to other pages such as Sample of Work, an E-Mail address as well as the inclusion of graphics, photos etc. A good overall introduction to designing Web sites.

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  New Food Coatings Pty Ltd

  Dec 2000 - Feb 2001

  Quality Practioner (ISO 9001:1994)

  • Maintenance of New Food Coatings Quality Management System until recruitment of new Quality Manager.• Internal auditing of Production, Technical, Sales & Marketing, Quality and Administration Procedures and Work Instructions.• Creation of Online Forms using Microsoft Word97.• Draft electronic organisation chart using Microsoft PowerPoint97, with links to job descriptions, web site and Quality Policy.• Facilitation of Quality Committee meetings with preparation of outstanding NCAR, Customer Complaints and Internal Audits handout using Lotus notes. Show less

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  Energy Australia

  Oct 2002 - Mar 2003

  - Draft Procedure for Network Incident Management System- Draft Procedure for Process Review- Develop and prepare awareness training session • Entering data into PSD (Provider Student Data) system. A database software program that Registered Training Organisations (RTO) use to record and report on apprentice training activities.• Review and editing of Induction and Site Safety Hand-out.• Creation and amendments to Apprentice Training Roster spread sheet.Skills Gained : • Child Protection Training presented by TAFE.• Bonded Asbestos Awareness Training.

  • Quality Officer

    Jan 2003 - Mar 2003

  • Project Management Officer

    Oct 2002 - Dec 2002
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  Flourish Australia

  Oct 2005 - now

  IT Support and Development Officer

  • Draft of Staff Manual using Adobe InDesign .• Excel Templates for Registration forms including other reporting templates like Daily and Weekly reports.• Project Coordinator for new client database implementation (Carelink+)• Appointed Information Systems Manager (21 December 2009) and System Administrator. The role of System Administrator is to manage the administration of the software, support new and existing users, liaise internally and externally regarding training, support and management of the software, manage upgrades and patches and coordinate effective communication between all software providers where applicable. • Create new CARELINK+ accounts; Maintain CARELINK+ help desk; Produce CARELINK+ reports as required; Run the HASI and CBA export; Produce and maintain training documentation; Main contact with Icon Global for all issues and defects; Trouble shooting for CARELINK+; Development of CARELINK+ and specifications for Minor /Major developments; Maintain status report for CEO and Acting COO; Review release notes from Icon Global for new version releases; Do all testing of new CARELINK+ releases; Produce and maintain Excel reports for most services; Show less