Nikola Prokopová

Experience

• 

  GfK

  Dec 2012 - Feb 2013

  Interviewer

  The main task was to contact random subjects over the phone to interview on different topics, for instance, overall satisfaction or brand awareness.

• 

  TASSO A/S

  Jan 2015 - May 2015

  Marketing Intern

  The main responsibilites were various marketing tasks, such as preparation of promotional materials for the exhibitions - brochures, posters; design of business cards and PowerPoint presentation of company. Moreover, the essential task was follow up communication with potential customers and updating informative product´s data and lists. The internship was succesfully finished with Marketing Plan for the German market with extensive analysis and recommendations.

• 

  IBM

  Apr 2017 - now

  Main responsibilities of IM is leading team of analysts in Agile way and coordinate the daily operations - monitoring of the backlog & JIRA tickets, assigning the work or ad-hoc tasks, preparing & leading AGILE ceremonies. Moreover, responsible for people management tasks, such as peer reviews, performance reviews, etc.Developing process simplification and more effective managment system & coordinating team working on various tool deployments, enhancements & tool sunsets. During the 2H2022 I worked on major legacy tool sunset, which included coordinating team of focals for testing, raising bugs and stories, communicating with product owner & project leader on ongoing progress.Moreover, daily handling communication with stakeholders, when it comes to users, sales leaders, operations, finance and responsible for handling any escalations and resolving any disputes or roadblocks. Show less Responsible for business operations management for TSS. Supporting market sales leader in operations by ensuring forecast accuracy and management of other business review deck items, such as bridges, roadmap, actuals, targets, CSAT. Cooperating closely with sales manager, delivery managers, sellers, finance & accounting & administration to ensure roadmap and go-to items are delivered and revenue recognized. Supporting closing activities and any ad-hoc activities related to sales performance or revenue. Show less As Q2C TSS Administrator my main responsibilities are to provide complete quote-to-cash services and administrative support within HW & SW Maintainance to the IBM sellers and business partners across Nordic countries.Most of the daily tasks includes Pre-sales & Post-sales activities, such as pricing support, contract management & invoicing/billing, but also inventory updates or customer management tasks. In addition to the daily tasks, I'm assigned as ServicePac administrator with various responsibilities for whole EMEA. Besides my work responsibilities, I organise team events, B'day presents and other activities that keeps up the team spirit. Show less

  • Iteration Manager for Client Master Data Execution EMEA & LA, GCDO

    Jul 2022 - now

  • Business Advisor for TSS Sweden & MEP

    Jul 2021 - Jun 2022

  • Iteration Manager for Q2C TSS Nordics

    Jul 2019 - Jun 2021

  • Q2C Operations Europe and EMEA - TSS Administrator for Nordics

    Apr 2017 - Jul 2019