Experience

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  Rj group plus

  May 2010 - Dec 2011

  Administrative assistant

  • Provided excellent customer service.• Working on Accounting Program.• Reception helper and Cashier.

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  Western union

  Apr 2012 - Sept 2012

  Administrative assistant

  • Greets customers.• Answers routine billing questions/issues from customers.• Receives and processes all payments according to standard procedures.• Responsible for the checkout process of customers, from payment till service.• Count the cash at of the day ensuring cash equals receipts.

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  The code bookshop

  Jul 2013 - Jun 2015

  Sales assistant

  • Responsible for greeting visitors and clients in a warm and friendly manner.• Handle general administrative tasks like emailing and written correspondence.• Maintain cleanliness in the reception area and ensure that products are properly displayed.

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  Blom bank s.a.l.

  Aug 2015 - Feb 2017

  Retail operations

  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.• Directed day-to-day collections functions.• Processed payments and applied to customer balances.• Maintained high volume of calls and met demands of busy and productive group.• Worked in call center environment handling manual and automatically dialed outbound calls.• Delivered exceptional customer service on collection calls and maintained calm and professional manner.• Negotiated with account holders to devise repayment plans and minimize collections receivables.• Negotiated to collect balance in full. Show less

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  Abc lebanon

  May 2017 - Mar 2020

  Sales associate

  - Engaged with customers to effectively build rapport and lasting relationships.- Solved customer challenges by offering relevant products and services.- Engaged with customers to build rapport and loyalty.- Maintained calm manner and professionally managed issues in busy, high-stress situations.- Managed returns, exchanges and refunds in agreement with store policy.- Refined clients on current promotional offerings and products using convincing selling tactics.- Assessed customer needs and applied suggestive selling techniques to drive sales.- Rotated stock and to maintain product availability and store appearance. Show less

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  Optique et vision

  Oct 2022 - now

  Optical assistant

  - Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping.- Directed procedures to gather data before exams and make eye appointments more efficient and productive.- Assisted with insurance questions, suitability, and prior authorisations of medications and glasses.- Collaborated with optometry staff to reach individual and team goals.- Coordinated patient scheduling, monitored patient flow throughout the office and properly communicated delays.- Filled and distributed eyeglasses and sunglasses fitting frames, lenses, and contact lenses for comfort and convenience.- Maintained inventory levels and accurate records of contact lenses and eyeglass frames. Show less