Experience

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  Oman insurance company

  Jun 2008 - Jul 2014

  Motor underwriting senior officer

  As underwriter I was responsible for the overall effective and efficient administration, assessment and settlement of motor underwriting in accordance with the professional underwriting procedures and customer excellence standards. Key Responsibilities : - Handling Motor Policies of Corporate Clients. - Create the loss ratio report for fleet policies and direct policies. - Renewal of fleet policies and providing the same to the Brokers/Customers on time. - Handling Incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors (if any). - Handling all administrative tasks associated with the Motor Underwriting Department. - Preparing new motor quotations and renewal quotations for corporate and individual clients. - Policy, contract, and cover-note documentation preparation where required. - Visual inspection of motor vehicles. - Attending to walk in customers. Show less

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  Noor takaful

  Sept 2014 - Feb 2015

  Fraud control officer

  Key Responsibilities : - Detecting internal & external fraud risk. - Development and Implementation of Fraud management plan for the organization. - Developing tools and techniques for detection and deterrence of fraud. - Promoting an anti-fraud culture that encourages employees, customers, agents/advisors, vendors, service partners to act with integrity, selflessness, objectivity, openness and honesty through communication and awareness programs. - Ensuring that all suspicions of fraud and corruption are investigated and reported in a professional and consistent manner. - Complying with relevant regulatory guidelines (e.g. Insurance Fraud Monitoring Framework), etc. - Coordinate with Ethics & Code Committee on monthly basis to finalize all actionable in Fraud Proven Cases. - Training the employees about fraud prevention and detection. Show less

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  Arabia insurance company - jordan

  Jun 2016 - now

  Key Responsibilities : - Review outstanding claims and maintain department records. - Complete assigned audits accurately and within a set time period.- Preparing and generation of daily and monthly reports.- Participate in special events and audits as needed.- Conduct calibration discussions with managers to ensure the Claim department has consistency in understanding and application of file handling expectations.- Respond to claim’s leadership questions and inquiries in a timely manner with accuracy.- Participate in intra-team calibration sessions to ensure necessary calibration is included in this function.- Maintain monthly and quarterly reporting with management over the assigned region and specialty, including assessment of action items and evaluation of action plans; expertise and utilization of the audit tool is necessary.- Interpret and apply coverage issues accurately with a full understanding of the requirements surrounding good faith file handling.- Communicate effectively with all levels of employees, from front line claims. representatives to department and company leaders.- Responsible for auditing judicial claims, expressing technical opinion regarding accident claims, following up on all levels of litigation procedures and responding to expert reports.- Responsible for disbursing all forms of accidents department claims files and making payment, which include: - Friendly settlements with the third party, - Repair of vehicles within the listed garages approved by the company, - Repair by the insured, - Implementation of court rulings decisions and following-up the payment of lawyer fees and following-up of Subrogation cases. Show less Key Responsibilities : • Process new insurance claims notificationscollect accurate information and documents to proceed with a claim.• Analyse a claim made by a policyholders to establish whether it satisfies the policy conditions.• Guide policyholders on how to proceed with the claim.• Identify reasons why full payment may not be made.• Explain to policyholders when their claim is not covered.• Contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property.• Monitor the progress of a claiminvestigate potentially fraudulent claimsliaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim.• Prepare an initial estimate of costs and then closely monitor and keep a record of costs.• Get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases.• Ensure fair settlement of a valid claimensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.• Handle any complaints associated with a claim.• Adhere to legal requirements, industry regulations and customer quality standards set by the company. Show less

  • Senior Operations Officer & Recovery

    Feb 2020 - now

  • Motor Claims Officer

    Jun 2016 - Jan 2020