Natalie Osborne MIWFM

Experience

• 

  MRB Insurance Brokers Ltd.

  Oct 1989 - Oct 2005

  • PA/Office Manager/HR Manager

    May 1992 - Oct 2005

  • Insurance Agent

    Oct 1989 - Apr 1992
• 

  Highway Insurance

  Oct 2005 - Nov 2006

  PA/Office Manager/HR Manager
• 

  CRANMORE (UK) LIMITED

  Nov 2006 - Apr 2009

  PA/Office Manager

  Specific Responsibilities:Office Facilities Management;- Alarms, Cleaners, Photocopies, Building, Keys, Building Health & Safety such as Fire Safety Issues etc.Office Manager Duties;- Employee Health & Safety issues, liaison with Landlord. Ensure smooth running of London Offices;New Starters; - Liaise with new starters and conduct induction for all new employees to London OfficeEnstar; - Assist overseas Enstar employees when visiting America Square and ensure needs metPA Duties; - All personal, admin and secretarial work for Managing Director of CranmoreStorage; - Responsible for the supervision of off-site storageInvoices;- Responsible for co-ordination of invoices for facilitiesAdmin; - Raising invoices for Cranmore in relation to work completed, and allocation of time for each employee. First Aid & Fire Marshall;- Responsible for co-ordination of London Office.Admin; - Responsible for co-ordination, staff development and supervision of admin staff including reception Ensure admin support satisfactorily given to all London employeesHR; - Assist in HR matters for London Office and responsible for maintaining / updating HR files Show less

• 

  ENSTAR (EU) LIMITED

  Nov 2006 - now

  Additional duties:- analysis and presentation of staff attendance data across all company Worldwide offices, including advising on recommendations for each office, and providing granular data around costings and future of offices, and presenting alternative options as and when each office's lease is due for renewal. - onboarding and monitoring of new company desk booking system, and presentation of effective and understanding data, with use of office space.- off site records storage - advising on cost efficiencies available in all locations.- management of lease database for all global offices, and advising on renewals and negotiations with landlords / serviced office providers. - providing consultancy, support and guidance on agile working and making recommendations accordingly.- advising, where possible, on cost efficiencies to be made, across the budget of facilities for all International offices. - advising on energy efficiencies that can be made across all sites, in support of the organisations ESG commitments. Show less Specific Responsibilities:- Implement and deliver the Facilities Management strategy for the European business ensuring the smooth running of all EMEA offices including responsibility and oversight for day-to-day facilities management (soft and hard services) across 9 EMEA offices;- Responsibility and oversight for Facilities budget management across EMEA sites (rental, services, utilities etc), includes 9 sites, total of 450+ staff and a budget of $8million- Vendor Management - overseeing and agreeing contracts and providers for services including but not limited to leases, office licenses (serviced office space) stationery, parking, cleaning, catering, couriers etc. Ensuring contracts and SLAs are adhered to and services provided are of a high standard;- End to end project management of any office moves, acquisitions or closures (including but not limited to location research, bid presentation, cost signoff, office fitouts, building projects, renovations and / or refurbishments);- Management and oversight of the Company Business Continuity Plan for EMEA offices, which includes the role of Crisis Oversight Manager for European offices. - Identifying and mitigating potential risks such as disaster recovery, compliance, contractual and financial, ensuring relevant controls are in place and monitored- Ensuring that facilities meet government regulations and environmental, health and safety and security standards and requirements are adhered to throughout the offices, including but not limited to, first aid and fire marshal requirements, DSE assessments for employees both at home and in the office, fire risk assessments, office risk assessments, fire extinguisher testing, distribution board testing, fire evacuations, PEEP’s etc; - Supervising multi-disciplinary teams of staff of receptions, administrators & facilities coordinators across all sites, including responsibility for coaching, developing & motivating direct reports, along with end of year reviews. Show less Specific Responsibilities:Office Facilities Management;- Alarms, Cleaners, Photocopies, Building, Keys, Building Health & Safety such as Fire Safety Issues etc.Office Manager Duties;- Employee Health & Safety issues, liaison with Landlord. Ensure smooth running of London Offices;New Starters; - Liaise with new starters and conduct induction for all new employees to London OfficeEnstar; - Assist overseas Enstar employees when visiting America Square and ensure needs metStorage; - Responsible for the supervision of off-site storageInvoices;- Responsible for co-ordination of invoices for facilitiesAdmin; - Raising invoices for Cranmore in relation to work completed, and allocation of time for each employee. First Aid & Fire Marshall;- Responsible for co-ordination of London Office.Admin; - Responsible for co-ordination, staff development and supervision of admin staff including reception Ensure admin support satisfactorily given to all London employeesHR; - Assist in HR matters for London Office and responsible for maintaining / updating HR files Show less

  • International Facilities Manager

    Aug 2022 - now

  • EU Facilities Manager

    Feb 2017 - Aug 2022

  • London Office Manager

    Nov 2006 - Jan 2017