Shannon Bell

Experience

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  Afni

  Jan 2007 - Sept 2009

  Project Coach

  • Developed action plans and other support tools for team of Customer Care Consultants in a high volume inbound call center• Maintained and ensured client’s branding, performance objectives, and individual/team goals were attained • Directly supervised staff of 36 agents• Executed judgment and decision making abilities on escalated customer calls• Listened and graded calls for quality • Developed and provided supplemental training and other supervisory functions such as merit reviews and performance counseling Show less

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  Comcast Cable

  Mar 2010 - Apr 2013

  Customer Account Executive

  • Provided troubleshooting and technical support for phone and internet products and features at a high volume inbound call center• Utilized customer support ticketing system to schedule technicians for repairs or escalate software issues to technical support for internal repair • Sold additional products and services to existing customers• Ensured quality and problem resolution standards were maintained while assisting customers in a company set timeframe• Maintained high survey ratings for overall customer service experience Show less

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  Shannon M Bell, Mary Kay Independent Beauty Consultant

  Aug 2010 - Jan 2017

  Independent Beauty Consultant

  As a Mary Kay Independent Beauty Consultant, I sell Mary Kay skin care, body care, fragrances and color cosmetics. I also can help other women who are interested in starting their own Mary Kay business.

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  ADT

  Sept 2014 - Sept 2015

  Residential Sales Representative

  • Planned and executed strategic customer outreach to establish prospects and leads • Utilized an iPad to communicate with office staff, organize activities, submit customer feedback and execute contracts• 85% of job duties performed remotely • Maintained assigned sales quota by following established guidelines• Prepared final contract for signature• Served as a representative and/or subject matter expert for my region, company and services • Submitted weekly and monthly reports and customer satisfaction surveys• Maintained customer retention by affirming customer satisfaction after installation and the completion of both 6 and 12 months of service Show less

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  Regions Bank

  Feb 2016 - Jul 2021

  Financial Relationship Specialist

  • Achieved branch targets and goals by identifying customer needs through data collection and analysis, then provided recommendations for appropriate Regions solutions to meet their needs• Opened consumer and business checking, savings, and credit products• Provided a branded customer experience working to create and establish relationships while handling their transactional needs, such as performing teller activities as well as answering inquiries regarding products and services, fulfilled basic servicing requests• Made outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships• Ensured safe and sound banking practices, including adherence to all applicable laws and regulations• Point person for branch operational tasks such as reports, file retention, performance records, facilities issues, supply acquisition, and maintaining up-to-date marketing standards• Provided on-the-job training for new associates Show less

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  Self-employed

  Aug 2020 - now

  Owner
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  Working Solutions

  Feb 2021 - Jun 2022

  Software Product Expert

  • Interact directly with customers, providing customer service and technical support using phone, live chat, email, and video to resolve problems and elevate the customer experience• Identify problems, research solutions, and provide recommendations to customers to resolve their questions and technical issues• Collaborate with cross-functional teams to collect and analyze data to solve problems and identify trends• Effectively use software to interface with customers remotely to resolve their technical issues• Respond to first level requests for a Supervisor and resolve the escalated issues when possible Show less

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  AAA

  Jun 2022 - now

  Membership Sales Agent