David Cross

Experience

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  APAC Customer Service

  Jan 1995 - Jan 1997

  Desktop Support Technician
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  TDS Telecommunications LLC

  Jan 1997 - Jan 1999

  Web Traffic Reporting Specialist
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  Pfizer

  Jan 1999 - Jan 2000

  Desktop Support Manager
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  Bristol Myers Squibb

  Jan 2000 - Jan 2003

  Desktop Support Technician | Corporate Trainer
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  Pfizer

  Jan 2003 - Jan 2009

  Project Manager - Data Warehouse | Engagement Manager | Shared Services IT

  Engagement Manager Analyst (FTE) - Global Financial Shared ServicesManaged $29 million portfolio for the largest global IT initiative: Global Financial Shared Services. Led cross-functional, global project teams from more than 20 countries. Estimated shared services infrastructure, resources and costs for projects. Represented IT on the GFSS steering committee to provide insight and ensure success. Educated customers on various server and software technologies and the ROI associated with each. Successfully managed and delivered the estimating, purchase, re-purpose and deployment of 27 windows servers in 30 days for a project rescue effort.Project Manager (contract) - Data WarehouseDelivered 19 smaller projects in three years. 65% of all releases for a data warehouse. CMM Level 3 program environment. Designed and created change control workflow process managing requests from 30 target applications. Evaluated and established SourceForge as a code repository management system. Managed deployment of software releases into multiple environments on overlapping schedules. Created and led the change control board and with the primary business contact. Managed code promotions into DEV, TEST, STG, PROD environments. Created installation & rollback instructions, quality validation, IQ/OQ/PQ and stakeholder sign-off for deployments. Comprehension of middle-tier; Informatica ETL, metadata, databases, hardware: Wintel, UNIX, IT architecture & modeling.Common Engineering Coordinator (contract) - Shared Services ITCoordinated customer needs with shared technical services for 274 software development projects including: budget & resources.Program Management Office Liaison (contract) - Pfizer / Pharmacia MergerManaged Development Informatics Program of 26 projects between 10 teams to integrate systems, data, infrastructure during merger between Pfizer & Pharmacia. Show less

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  Rockwell Collins

  Jan 2009 - Jan 2012

  Senior Project Manager | Manager of Communications & Change Readiness

  Technical Project Manager / Test LeadLed cross-functional, global teams on multiple projects for SAP, eCommerce, portal, finance, web and infrastructure. Delivered SAP FI/CO accounts payable global automated software and scanning solution to 8 countries. Delivered eCommerce Rotables and Rotables II solutions for Customer and Supplier Portal web store (SAP-CRM/SRM). Launched automated business intelligence manufacturing metrics for Boeing client reducing frequency of requests by 90%. Migration and retirement of 4 HP Superdome servers. Migrated 300+ Windows and Linux servers to virtual infrastructure. Coordinated the creation and launch of a load and stress testing performance suite of test scripts for SAP solution. Estimated reduction in manual testing hours annually is 26k. Integrated schedule included 8 different teams and 2 SAP environments. Led corporate-wide upgrade and retirement of NAS storage landscape for avionics engineers. Senior Project Manager Managed projects up to $1.4MM including SAP, web, web portals, Microsoft Office and infrastructure. Delivered projects according to master schedule and budget guidelines. Responsible for estimates, financials, risks, schedule, scope and full SDLC management. Coordinated global Microsoft Office Suite upgrade with 5 other bundled initiatives to 20,000 employees. Managed projects such as: Tapeless Backups, Disaster Recovery, WAN Acceleration, Test Equipment Management platform change from in-house software to SAP and web portal enhancements (Netweaver, OIM/OAM, single-sign on). Manager of Communications, Training and Change ReadinessManaged team of eight overseeing communications, training and change readiness for all information technology projects. Created strategies and philosophy of change educational opportunities for e-Business. Responsible for $800,000 annual budget. Ensured delivery of web/classroom training and communications for global business units. Show less

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  CVS Health

  Jan 2012 - Jan 2013

  Senior Information Technology Project Manager

  Aetna Medicare Part D Program.Delivered multiple software projects for Pharmacy Benefits Management program initiative as part of a 12 year, $45 MM partnership between Aetna and CVS Caremark. Managed multiple PM’s, functional areas, vendors, off-shore and on-shore resources, financials, schedule, scope, compliance and contractual agreements on 3-5 simultaneous projects varying from $100,000 to $600,000. Team sizes: 7-60. Software and infrastructure impacts. UNIX, Wintel, AS-400. Presented status to executive leadership at CVS Caremark and Aetna. Show less

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  PetSmart

  Jan 2013 - Jan 2014

  Senior Information Technology Project Manager

  Re-wrote 8 legacy MS Access databases into SAP-HCM/customized solution that pays field and store personnel quarterly bonuses of $41MM annually. Team size: 20. Budget: $600,000. Centralizing eight databases allowed for ease of use and improved metrics and reporting, as well as additional analytics, because the company was already using SAP for multiple business functions including human resource management (SAP-HCM). Ensured compliance with Information Services PMO standards and methodology. Led matrixed team of local and remote employees, contractors, and consultants including Business Analyst, off-site consultant SAP HR/HCM (performance management) software designer, SAP-HCM programmer, testers, and others. Presented to senior leadership & stakeholders, managed schedule, budget, guided testing and deployment. Show less

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  Cross Consulting

  Mar 2013 - Sept 2024

  Senior Project Manager

  Owner of a real estate investment company focused on residential rentals and remodels with a portfolio of properties yielding nearly $5M in revenue. Managed all aspects of the business (except design) including negotiations, contractors, quotes, contracts, schedules, task lists for each trade, inspections, followed by marketing, management, and sale of the property. Managed multiple projects simultaneously, maintained budget and schedule to ensure on-schedule completion and profitability.

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  Blue Cross Blue Shield of Arizona

  Jan 2014 - Jan 2015

  Senior Project Manager

  Transitioned 5 lines of business to a new Pharmacy Benefits Management vendor: Health Choice Arizona (Medicare), Health Choice Utah (Medicaid), Health Choice Arizona (Medicaid), Health Choice Insurance Company (Healthcare Exchange) and IASIS Corporate (Commercial Healthcare). Team size: 45. Budget: $800,000. Ensured compliance with federal (CMS), state (AHCCCS, UDOH) and Request For Proposal mandated health care system requirements for HIPAA and/or data privacy for individuals and their health information. Managed projects through all phases: strategic and tactical planning, aligning with proposal, requirements capture, build, test, deploy.Results Overview:The five lines of business were decentralized and managed independently (one or more lines of business to one or more PBM vendors). Centralizing under a single PBM company allowed for cost avoidance, efficiency gains and a centralized point-of-contact for system and risk management. The project ended on-time and on-budget. Show less

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  Arizona Public Service - APS

  Mar 2015 - Mar 2017

  Senior IT Project Manager / Team Lead

  Led multiple projects including an upgrade of 1.1 million cellular-capable Elster household electric meters, implement new Elastic Search log aggregator (Big Data), new implementation of ExtraHop Real User Monitoring, new implementation of IBM FileNet Records Information Management. Team sizes: 4-60. Budgets: $400,000 to $900,000. Timelines: 1-2 years.Expertise in all project phases: vendor selection, financials, requirements, planning, deployment, testing & support.Team lead - mentored 13 senior project managers and 8 project coordinators. Trained, onboarded, workload managed and dealt with questions, coordination, employee development, issues, and escalations. Managed relationship between our Paradigm Technology on-site vendor team and APS (our client). Presented bi-monthly status to senior APS leadership alongside Technical Delivery Manager. Show less

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  Axle

  Sept 2024 - now

  Senior Project Manager for the National Institutes of Health (NIH)