Pramod Kumar Sahu

Experience

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  Omkar computers

  Sept 2021 - Nov 2023

  Desktop Support Engineer

  As a Desktop Support Technician at Omkar Computers, I was responsible for providing exceptional technical support to clients, ensuring their hardware and software systems operated efficiently. My role involved troubleshooting a variety of issues and delivering solutions that enhanced user productivity.Key Responsibilities:Technical Support: Provided first-line support for desktop hardware, software, and peripheral devices, diagnosing and resolving issues in a timely manner.System Installation & Configuration: Installed, configured, and upgraded operating systems and application software for end-users, ensuring compatibility and optimal performance.Troubleshooting: Conducted thorough troubleshooting of technical issues, utilizing problem-solving skills to identify root causes and implement effective solutions.User Training: Assisted users in understanding software applications and best practices, improving their overall technology experience and efficiency.Documentation: Maintained accurate records of support requests, resolutions, and system configurations to ensure effective knowledge sharing and compliance.This position allowed me to develop strong technical and customer service skills, laying the foundation for my career in IT support. Show less

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  Cinépolis India

  Nov 2023 - May 2024

  As an IT Supervisor at Cinepolis, I led a dynamic team responsible for ensuring the seamless operation of our technology infrastructure across multiple cinema locations. My role involved both strategic oversight and hands-on management, focusing on optimizing IT systems and enhancing user support.Key Responsibilities:Team Leadership: Supervised and mentored a team of IT professionals, fostering an environment of collaboration and continuous improvement.Infrastructure Management: Oversaw the maintenance and enhancement of IT systems, including networks, servers, and workstations, ensuring peak performance and security.Technical Support: Managed end-user support, resolving hardware and software issues promptly to minimise downtime and maintain operational efficiency.Project Management: Led various IT projects, coordinating with cross-functional teams to implement system upgrades and new technologies in alignment with business goals.Vendor Management: Developed and maintained relationships with third-party vendors, negotiating contracts to ensure quality service and cost-effectiveness.Training & Development: Created and delivered training programs for staff on new technologies and best practices, improving overall technological proficiency.This role allowed me to enhance my leadership and project management skills while making a tangible impact on the operational success of Cinepolis. Show less

  • It supervisor

    Nov 2023 - May 2024

  • IT supervisor

    Nov 2023 - May 2024
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  Team Computers

  May 2024 - now

  As a System Administrator L1 Technician at Teams Computers, I provide vital technical support to end-users, specializing in ticketing tools, Azure, Office 365, OneDrive, and Outlook. My role is focused on delivering effective solutions to enhance user productivity and system performance.Key Responsibilities:Technical Support: Offer first-level support for desktop hardware and software issues, ensuring quick diagnosis and resolution for end-users.Ticketing Tools Management: Utilize ticketing systems to log, track, and manage support requests, ensuring timely follow-up and resolution.Azure & Office 365 Support: Assist users with Azure-related queries, including access management and cloud services. Provide support for Office 365 applications, including Outlook and OneDrive, helping users with setup, configuration, and troubleshooting.Installation & Configuration: Install, configure, and update operating systems and applications, ensuring all systems are secure and performing optimally.Documentation: Maintain accurate records of support activities, solutions, and user interactions to improve knowledge sharing and efficiency.This experience has deepened my technical expertise and strengthened my ability to provide high-quality support in a collaborative environment, setting the stage for future career growth in IT. Show less

  • System Administrator L1

    May 2024 - now

  • System Administrator L1

    May 2024 - now