Experience

• 

  Arteria s.a.

  Jun 2011 - Sept 2011

  Technical support consultant

  Technical support for clients of mayor telecommunications system company.Main responsibilities concerned network and telephone services issues.

• 

  Grupa exorigo-upos

  Sept 2011 - Dec 2015

  Servicedesk consultant

  Technical support for users of POS and logistics systems.Daily revenue raports control and network issues resolver.

• 

  Kotrak

  Dec 2015 - Aug 2022

  Being accountable for service desk support project operations, knowledge transfer, continual service improvement and problem management.Technical account manager for a global manufacturing company responsible for key processes related to the ERP systems .2-line support expert heavily focused on logistics and manufacturing issues. Internal link between support and development departments. Implementation and post-implementation support for Comarch ERP systems and other ERP development projects.Handling daily issues, crisis management and support for domestic and foreign customers with use of SQL environment and Crystal Reports tools. Responsible for implementation and support of ERP solutions for a domestic customers.

  • Service Owner

    May 2022 - Aug 2022

  • ERP Business Analyst

    Mar 2016 - May 2022

  • Junior ERP Business Analyst

    Dec 2015 - Mar 2016
• 

  Saint-gobain

  Sept 2022 - now

  Erp systems specialist

  Taking care of the MS Dynamics ERP system day to day administration and development projects.